Experienced Customer Service Representative
About The Gund Company
The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 16 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking an Experienced Customer Service Representative Coordinator to join our team.
Job Summary
Customer Service Representative As a Customer Service Representative Coordinator, you are responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. As a CSR Order Fulfillment Coordinator, this role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.
Key Responsibilities
- Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
- Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
- Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
- Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production and sales team.
- Manage customer inventory requirements through use of Purchase Requisition Process.
Requirements
- Requires high school graduate reading, communication, math and problem-solving skills with 2+ years’ experience.
- College degree in business or equivalent experience with formal training, preferred.
- Flexibility to work overtime and adjust to emergency production needs.
Preferred
- Previous experience in a manufacturing environment.
- Familiarity with reading and interpreting technical drawings.
- Proficiency with Windows based software including Microsoft Office Applications.
Work Environment
This role is primarily performed in an office-based setting. Occasional work on the manufacturing floor may be required, with proper PPE provided and required. The position may involve repetitive tasks, including sitting, standing, walking, using hands and fingers, as well as talking and hearing.
Benefits
- Paid Time Off (PTO) and Paid Holidays
- Comprehensive benefits package (Health, Dental, Vision, Life, Disability)
- 401(k) plan with a 50% employer match
- Employee Stock Ownership Plan (ESOP)
- Ongoing training and development programs
Schedule
Shift: 1st
Pay
$25.00-$32.68