Experienced Critical Power Field Technician (UPS Field Engineer)

Your Impact

Pearce from CBRE is seeking an experienced Critical Power Field Technician (UPS Field Service Engineer) to support customers throughout Ladysmith, VA, and the surrounding region. This position provides preventive maintenance, emergency service, commissioning support, and battery services on UPS systems, DC power systems, battery plants, PDUs, and static transfer switches in mission-critical environments, including data centers, telecommunications facilities, healthcare facilities, and industrial sites.

Core Responsibilities

• Perform preventive maintenance, inspections, testing, troubleshooting, and repairs on UPS systems, battery plants, DC power systems, PDUs, STS units, inverters, and related critical power equipment.
• Diagnose electrical and control system faults using schematics, test equipment, manufacturer documentation, and industry best practices.
• Install, commission, and replace UPS systems, battery strings, battery monitoring systems, maintenance bypass equipment, and associated power infrastructure.
• Respond to emergency service calls and restore customer systems to operational status while maintaining the highest safety and quality standards.
• Perform battery testing, capacity testing, failure analysis, and lifecycle replacement services.
• Complete service reports, maintenance documentation, and customer communications accurately and professionally.
• Develop strong customer relationships through technical expertise, responsiveness, and exceptional service delivery.
• Mentor junior technicians and support field training efforts by sharing troubleshooting techniques, safety practices, and technical knowledge.
• Maintain compliance with OSHA, NFPA 70E, company safety procedures, and customer site requirements.
• Support additional field service activities as business and customer needs evolve.

Core Experience

• Minimum 3+ years of hands-on experience servicing UPS systems, battery systems, DC power equipment, generators, switchgear, data center infrastructure, or other mission-critical electrical infrastructure.
• Experience supporting equipment from manufacturers such as Eaton, Vertiv/Liebert, Schneider Electric/APC, Mitsubishi, Toshiba, ABB, or comparable critical power platforms is strongly preferred.
• Strong understanding of AC and DC electrical theory, power distribution systems, and battery technologies.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
• Experience using multimeters, power quality analyzers, battery testing equipment, and other diagnostic tools.
• Demonstrated ability to independently troubleshoot and resolve complex electrical and electronic system failures.
• Strong customer-facing communication skills with the ability to explain technical findings, recommendations, and corrective actions to both technical and non-technical stakeholders.
• Proven commitment to safety, quality workmanship, and professional accountability.
• Valid driver's license and willingness to travel within the assigned service territory, including occasional overnight travel as required.