Experienced Collections Specialist- Perry GA
Fire Protection Services, LLC · Perry, GA · 2 mo ago
On-siteSalesFull-time
About the role
The ideal candidate’s general skill set includes:
- Knowledge of collections procedures, techniques, laws and regulations.
- Productive Work Ethic
- The Desire to Constantly Learn and Improve
- A Customer Service Mindset
- Attention to Detail
- Excellent Problem Solving Skills
- Multitasking Abilities
- Outstanding Verbal and Written Communication Skills
- Superb Organizational Capabilities
- Flexibility
- Persistence, Patience, Professionalism and Positivity!
Responsibilities
- Work with the Management team to develop and execute an ongoing Collections program
- Work toward the long-range goal of reducing and keeping the 90+ days past due accounts at a maximum of 8% of the Receivables total
- Identify accounts that have proven uncollectable and therefore eligible to be written off
- Serve as the main point of contact for past due Customers
- Negotiate repayment options with Customers
- Establish and maintain a system to easily identify Customers and accounts with unfavorable payment history
- Assist other Team members, including the VAs, with how to monitor, manage and communicate with past due accounts
- Conduct and log at least 40 outbound phone calls per day related to collections efforts.
- Follow up with all invoices sent the day prior.
- Follow all applicable collections rules and regulations
- Process billing and payments, including the deposit of checks
- Manage vendor portals
- Efficiently use all communication tools as required
- Serve as the team’s subject matter expert regarding collections
Qualifications
- Knowledge of collections procedures, techniques, laws and regulations
- Productive Work Ethic
- The Desire to Constantly Learn and Improve
- A Customer Service Mindset
- Attention to Detail
- Excellent Problem Solving Skills
- Multitasking Abilities
- Outstanding Verbal and Written Communication Skills
- Superb Organizational Capabilities
- Flexibility
- Persistence, Patience, Professionalism and Positivity!
Benefits
- Competitive Base Salary Plus Bonus Opportunities
- Company Health Insurance
- Comprehensive Paid Time Off