Experienced Banker - Eastham

About the Role

In this customer-facing role, the Relationship Banker III will provide exceptional customer care to the Bank’s customers, assisting them with daily transactions, inquiries, problem resolution, and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to staff in the RB I and II roles.

Responsibilities

• Develops rapport with customers, greeting customers by name, understanding account ownership types and authority, being responsive and timely with correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy).
• Provides excellent customer care relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.
• Performs banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance, and savings bond redemption.
• Safeguards customer trust by upholding the duty of customer confidentiality.
• Complies with all required laws, regulations, policies, and procedures.
• Completes all assigned learning activities in a timely manner.
• Actively participates in Banking Center meetings and one-on-one coaching sessions.
• Fulfills all Banking Center opening and closing activities.
• Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner.
• Proficient in determining customers’ financial needs and identifies referrals to other business lines (e.g., Investment Services, TAM, Commercial, Cash Management, etc.).
• Develops and maintains a comprehensive knowledge of the Bank’s products and services, including consumer, business, non-profit, retirement, digital banking, debit cards, etc.
• Assists customers in preparing loan applications for home equity products and other consumer loans.
• Participates in and volunteers for community groups and events.
• Provides overrides and mentoring for RB I and II staff.
• Performs additional duties as assigned.

Requirements

• Minimum two years of banking experience.
• Ability to mentor RB I and RB II team members.
• Ability to independently complete transactions and all platform services, including transactions, account opening (business and personal), home equity loans and lines, IRAs, etc.
• Ability to execute more complex account openings and transactions independently (e.g., business accounts).
• Demonstrated high level of judgment.
• Demonstrated ability to fulfill Banking Center opening and closing activities.
• Proven customer relationship-building experience.
• Ability to act as Banking Center vault custodian.
• Strong verbal and written communication skills.
• Critical thinking, decision-making, and problem-solving skills.
• Cybersecurity awareness to protect the digital environment, the Bank, and customers.
• Ability to demonstrate core competencies for Relationship Banker III level.

Qualifications

• Bachelor’s degree preferred.
• Nationwide Mortgage Licensing System (NMLS) registration.
• Notary Public commission.

Skills

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Sales Aptitude
• Eager and Agile Learner