Experienced Automotive Service Writer

About Toyota of Olympia

Toyota of Olympia is a premier Toyota dealership dedicated to providing exceptional automotive experiences to customers. Known for its commitment to customer service and a wide range of high-quality vehicles, the dealership aims to meet and exceed customer expectations.

Responsibilities

• Greet customers professionally and create a welcoming, high-trust service experience
• Listen carefully to customer concerns and accurately document repair needs
• Provide accurate maintenance and repair recommendations with integrity and professionalism
• Communicate clearly with technicians, parts, and customers throughout the repair process
• Keep customers informed on timelines, approvals, and vehicle status updates
• Review completed repairs and invoices with customers at vehicle delivery
• Build long-term customer relationships through exceptional service and follow-through
• Maintain strong Customer Satisfaction Index (CSI) performance and customer retention
• Handle customer concerns calmly and professionally while working toward positive resolution

Qualifications

• Previous automotive Service Advisor experience required
• Toyota dealership experience strongly preferred
• Strong understanding of automotive maintenance and repair processes
• Proven track record of strong customer satisfaction and sales performance
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Ability to work effectively with technicians, management, and customers
• Reynolds & Reynolds experience preferred
• Professional appearance and demeanor
• Valid driver’s license with clean driving record required

Pay

$50,000 - $150,000

Schedule

This is a full-time, in-person position based at Toyota of Olympia in Tumwater, WA.