Experienced Automotive Service Advisor

About the role

Harry Robinson Sallisaw Ford is a growing, customer-focused dealership that believes its employees are its greatest asset. The Parts and Service leadership team brings more than 70 years of combined automotive experience, providing the guidance, support, and mentorship needed for your long-term success. They are committed to delivering exceptional customer service, maintaining a positive, team-oriented culture, and building lasting careers rather than just filling positions.

Job Description

Harry Robinson Sallisaw Ford is seeking a professional, customer-focused Experienced Automotive Service Advisor to join their expanding service department. In this role, you will serve as a vital link between guests and shop technicians, building strong relationships and delivering an exceptional service experience. They are looking for someone who thrives in a fast-paced environment and takes genuine pride in providing top-notch customer care.

Job Type

Full-time

Schedule

Monday - Friday: No Saturdays

Pay

$30,000 - $75,000 per year

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Holidays

Why Join the Harry Robinson Sallisaw Ford Team?

• 70+ Years of Combined Leadership
• Outstanding Earning Potential
• Career Development
• Ongoing Ford Training and Professional Development
• Employee Discounts

Confidentiality Notice

All conversations and applications are held in the absolute strictest confidence.

Work Requirements

• Experience: Previous automotive service advisor experience is preferred.
• Driver’s License: Valid driver’s license with a good driving record is required.
• Computer Skills: Computer proficiency with the ability to learn dealership software quickly.
• Ability to commute to Sallisaw, OK.

Responsibilities

• Customer Hospitality: Greet customers professionally and create an outstanding service experience.
• Concern Documentation: Listen carefully to customer concerns and accurately document repair needs on repair orders.
• Estimate Preparation: Prepare repair estimates and recommend necessary maintenance and repairs.
• Workflow Coordination: Coordinate communication between customers and technicians, monitoring repair progress and keeping guests informed throughout the process.
• Appointment Management: Schedule service appointments and help maintain an efficient shop workflow.
• Relationship Building: Build lasting customer relationships that encourage repeat business and long-term loyalty.
• Performance Achievement: Consistently achieve high customer satisfaction while meeting dealership performance goals.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Professional appearance and a positive attitude.
• Ability to work effectively in a team-oriented setting.