Experienced Automotive Business Development Center Associate

About the role

As a Service Business Development Scheduler (BDC), you will assist customers with repair and maintenance requests by documenting their needs, answering questions or concerns, and scheduling within the dealership systems. This role requires a patient, stable work style and consistency in handling repetitive tasks. A strong customer service and team-oriented focus is essential as you will collaborate with a direct team of ten.

Responsibilities

• Answer all calls promptly in a positive and professional manner
• Follow scripts to gather vehicle service needs and actively listen to customer inquiries
• Ask questions and verify information to ensure a “great first impression”
• Review customer service history and update records using internal software
• Schedule appointments, estimate service costs, and provide expected completion times
• Coordinate with the parts department to confirm parts availability for scheduled repairs
• Maintain composure and patience at all times
• Address customer questions or concerns via phone, email, and/or text
• Contact customers to reschedule missed or canceled appointments
• Communicate regularly with service dispatch to bring in additional service work
• Meet or exceed expected call volume goals
• Perform other related duties as assigned

Requirements

• 1–2 years of call center or similar experience
• Pleasant telephone manner and customer service persona
• Ability to quickly learn software for recording information and processing repair orders
• Proficient in navigating multiple computer screens and software programs simultaneously
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Consent to a background check and drug screening
• Ability to sit or stand for prolonged periods and work on a computer while answering phones
• High School Diploma or equivalent required

Qualifications

• Excellent phone, communication, listening, and computer skills
• Strong verbal and written communication skills
• Proficient typing skills
• Commitment to high-level customer service
• Strong work ethic, punctuality, and reliability
• Detail-oriented with exceptional time management skills
• Ability to follow instructions and thrive in a fast-paced environment
• Team player with a “can-do” attitude

Schedule

• Monday–Thursday: 8:00 AM–4:00 PM
• Alternating Friday & Saturday: 8:00 AM–6:00 PM

Benefits

• Convenient Appointment Bonus
• Employee Stock Ownership Plan
• Employee Referral Program
• Parts, Service, and Vehicle Discounts
• Company-paid Short-Term Disability
• Company-paid Basic Life Insurance
• Long-term Disability
• Voluntary Life Insurance
• Health, Dental, & Vision Insurance
• Paid Time Off
• 401k