Experienced Auto Glass Technician

About the role

The Auto Glass Technician plays a crucial role at Safelite, focusing on vehicle glass repair and replacement services. They also handle recalibrations and diagnostics, operate Safelite tools and technologies, and interact with customers.

Responsibilities

• Provide all vehicle glass repair and replacement services at Safelite Shops or Mobile Glass Shops.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, including troubleshooting and diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, such as True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals, work order systems, and MRM technology.
• Safely operate company and customer vehicles.
• Communicate with customers in-person, via text, and on the phone; promote and sell Safelite promotional items and services.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

• High School Diploma or GED equivalent.
• Valid state-issued driver’s license and any other required licenses.
• Required Safelite SafeTech™ certification.

Skills and Abilities

• Ability to lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Standing for extended periods, working in tight spaces, bending, twisting, and operating various hand and power tools.
• Operating a motor vehicle safely and effectively.
• Using computerized diagnostic tools for recalibrations and troubleshooting.
• Reading, writing, and interpreting the English language and technical directions.
• Communicating orally and written, maintaining a professional appearance, and adhering to Company uniform and PPE policies.
• Working with chemicals as required by the “Safelite Way of Fitting”.
• Working scheduled days with flexibility on start and end times.
• Problem-solving and ability to troubleshoot issues independently and collaboratively.
• Maintaining professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Working outside in various weather conditions and temperatures.
• Operating Safelite’s tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals, work order systems, and MRM technology.
• Operating Safelite’s handheld Mobile Resource Management (MRM) technology.
• Willingness and ability to maintain stable performance under professional or personal pressure and opposition.

Benefits

• Competitive weekly pay.
• Earn additional income from value-added products and services.
• A benefits package valued at more than $10k, including 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources needed to succeed.