Experienced Account Manager

About the role

As an Account Manager at AlphaGraphics Arlington, your primary role will be to leverage your existing portfolio within the AlphaGraphics Arlington production facility. The focus will be on partnering with new clients, and accelerated growth with existing accounts.

Responsibilities

• Ensure all clients have a positive experience
• Has a thorough knowledge of the client landscape, departments, and growth opportunities
• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities
• Can easily provide customers with the benefits they will experience when using our products and services
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer's specifics using "Job Analysis" questions
• Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively

Qualifications

• 3+ years of experience (Print and/or Signs)
• Knowledge of printing and prepress requirements a plus
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Core Values

An AlphaGraphics Account Manager reflects our core values:

• Process Driven
• Continuous Learning
• Collaborative and Respectful
• Get it Done Attitude
• Client Focused

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Pay

$2,000.00 - $2,500.00 per month