Experience Team Supervisor - Amangiri

Role

As Experience Team Supervisor, you will oversee the daily operations of the Experience Team while actively engaging in the design, coordination, and execution of guest itineraries. You will inspire and guide your team to deliver seamless, personalized service while ensuring all guest touchpoints reflect Aman’s standards of excellence.

Key Responsibilities

• Support the onboarding and training of new team members
• Provide ongoing coaching and re-training to maintain service excellence
• Ensure team readiness, organization, and adherence to departmental standards
• Motivate and guide the team to maximize performance and guest satisfaction
• Actively manage the booking and coordination of guest activities, dining, spa services, and special requests
• Build personalized itineraries for upcoming arrivals and maintain communication throughout the guest journey
• Engage directly with guests in person, by phone, and via email
• Take ownership of VIP guests, ensuring consistent follow-up and a seamless experience
• Identify opportunities to enhance revenue through thoughtful upselling
• Ensure smooth execution of all guest experiences and events
• Maintain accurate vendor information and ensure quality standards are upheld
• Collaborate closely with Front Office, Reservations, Food & Beverage, and Spa teams
• Monitor service delivery and make real-time adjustments to enhance guest satisfaction
• Assist with departmental projects and support other teams as needed
• Propose ideas and enhancements to improve offerings and operational processes
• Contribute to the development of unique, curated experiences for guests of all interests and abilities
• Maintain awareness of guest feedback and evolving preferences

Requirements

• Previous experience in concierge, guest services, or luxury hospitality preferred
• Proven ability to coordinate activities and manage detailed guest itineraries
• Strong leadership skills with experience training or guiding team members
• Exceptional communication and interpersonal skills
• Hightly organized with strong attention to detail and multitasking ability
• Positive, engaging, and service-oriented personality
• Ability to perform under pressure and handle challenges with professionalism
• Flexible schedule, including evenings, weekends, and holidays
• Physically able to stand for extended periods and lift up to 45 lbs
• Strong cultural awareness and sensitivity

Benefits

• Competitive compensation and incentive opportunities
• Medical, dental and vision insurance
• Paid time off and holiday entitlement
• Complimentary meals during shifts
• Learning and development opportunities within Aman Group
• Opportunities for internal growth and career progression
• Access to resort facilities and colleague programmes
• Supportive and inclusive team environment
• Unique opportunity to work within a world-renowned luxury hospitality brand