Experience Team Host

Essential Duties And Responsibilities

• Uphold Magnolia’s manifesto and values
• Serve as a Magnolia brand ambassador by serving and connecting with guests
• Create and facilitate engaging opportunities that enhance the guest experience
• Present tour information in an engaging and informative manner with adherence to accurate details and timing guidelines
• Maintain a high level of brand awareness and of updates to Magnolia guest offerings
• Lead Magnolia-led tours
• Enthusiastically welcome guests upon arrival to the experience
• Learn the needs and expectations of the guests and eagerly meet those needs
• Contribute positively to a high-energy, fast-paced environment
• Perform other duties as assigned

Qualifications

• Soft skills: Strong verbal communication skills, strong organizational and multi-tasking skills, excellent customer service and people skills
• Education: High school diploma or GED equivalent preferred
• Experience: 2-4+ years of customer service experience preferred
• General availability: Must be available to work flexible hours as assigned, including weekends, special events, and holidays

Physical Demands

• While performing the duties of this job, the employee is required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell.
• The employee is frequently required to stand and walk.
• The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must frequently access staircases, lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.

Specific Vision Abilities

• Close vision
• Distance vision
• Color vision
• Peripheral vision
• Depth perception
• Ability to adjust focus

Work Environment

• While performing the duties of this job, the employee is regularly exposed to outside weather conditions.
• The noise level in the work environment is usually moderate.