Experience Team

Essential Functions

• Interact positively with guests throughout their visit.
• Know, understand, and enforce all stadium policies and procedures.
• Utilize technology such as digital ticket scanners, Apps, and tablets to assist guests.
• Troubleshoot Guest-related matters in a professional and courteous way.
• Effective communicator in giving directions and instructions.
• Active Listening and situational awareness to recognize key situations.
• Flexibility to serve in multiple roles and multiple locations during events.
• Represent the Crew and MLS in all interactions.

Minimum Requirements

• Ambition to provide the ultimate service and create a positive impact on the guest experience.
• Minimum of 18 years old and legally eligible for employment in the United States.
• Must be available for 50% of Crew matches after your hire date including potential playoff days, and 10 event shifts at Historic Crew Stadium with an expected attendance of over 2,000 guests including Columbus Aviators games.
• Customer Service experience and skillset.
• Strong interpersonal and communication skills.
• Ability to project an approachable, professional appearance and attitude always.
• Ability to work outdoors in various weather conditions for long periods of time.
• Must be able to work weekends, nights, holidays, and atypical hours.
• Must have reliable transportation to and from all events.

Prior Experience

• Prior Customer service roles in sports or entertainment.
• Strong Language skills and second language.
• Prior experience as trained crowd manager or equivalent event role.
• Ability to lift, carry, transport large items of 25lbs or more.