Experience Specialist/Receptionist - Family Medicine - Kingsley

About the Role

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment
• Check patients in and out, verify personal and insurance information, and update records as needed
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
• Collect and process payments, issue receipts, and assist with billing questions
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
• Coordinate with clinical staff to manage patient flow and minimize wait times
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents

Qualifications

• High School Diploma or GED required
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
• Excellent interpersonal, communication, and problem-solving skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
• Professional appearance and demeanor
• Bilingual skills are a plus
• For positions within UnityPoint Clinic, team members may be required to work at or to float to other locations to support optimized staffing

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

Schedule

Monday/Tuesday/Wednesday/Friday: 8AM-4:30PM; Thursday: 8AM-12PM; 32 hours/week