Experience Specialist- Family Medicine Prairie Parkway

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment
• Check patients in and out, verify personal and insurance information, and update records as needed
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
• Collect and process payments, issue receipts, and assist with billing questions
• Maintain confidentiality of all patient records and comply with HIPAA regulations
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
• Cook up with clinical staff to manage patient flow and minimize wait times
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents
• Aid in onboarding new patients and educating them on clinic policies and procedures

Requirements

• Education: High School Diploma or equivalent required
• Experience: Previous customer service experience in hospital or healthcare setting preferred
• Licenses/Certifications: None