Experience & Service Simplification Lead
Humana · New York, NY · 2 wk ago
RemoteRemoteManagement$104k–$143k/yrFull-time
Key Responsibilities
- Contribute to Experience Vision & Strategy
- Enable internal users to rapidly design empathetic, efficient, and accessible solutions using AI-guided workflows for discovery, ideation, prototyping, simulation, and iteration.
- Promote Human-Centered Experience Excellence
- Earnest AI Fluency & Ethics
- Prompt Engineering Support
- Cross-Functional Partnership
- Innovation & Thought Leadership
Core Skills & Attributes
- User Empathy
- AI Fluency & Ethics
- Strategic Communication
- Analytical & Iterative Approach
Required Qualifications
- Experience: 5+ years in experience strategy, service design, or related fields, with demonstrated contribution to AI-native or generative AI products/tools.
- Domain & Technical Expertise: Familiarity with healthcare ecosystems (frontline workflows, patient/member/provider journeys, regulatory considerations).
- Hands-on experience with prompt engineering in guided or creative applications.
- Collaboration: Proven experience working cross-functionally with design, product, engineering, compliance, and operational teams.
Additional Information
- This role is not eligible for work visa sponsorship.
- Reports To: Director of Experience & Service Simplification
- Work Style: Open to remote or hybrid from any of the locations listed.
- Market Location Options: Dallas, TX; Louisville, KY; New York City, NY; Washington, DC (Arlington, VA); Chicago, IL; Fort Lauderdale, FL
About Us
- About Humana: Leading U.S. healthcare company offering competitive benefits, recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Equal Opportunity Employer
- It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.