Experience Research Vice President-Personalization & Insights
JPMorganChase · Plano, TX · Yesterday
On-siteAnalystFull-time
Job Responsibilities
- Design and execute comprehensive research studies to identify internal user needs, preferences, and behaviors to foster product improvements and innovation.
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience.
- Facilitate benchmarking surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings.
Required Qualifications, Capabilities, And Skills
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods.
- Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design.
- Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel user-centric decision-making and inform product prioritization.
- Able to design high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs.
Preferred Qualifications, Capabilities, And Skills
- Experience designing internal enterprise portals / platforms (admin, operations, servicing, analyst, or agent-facing tools) with complex workflows.
- Demonstrated success in coaching and aligning cross-functional partners who are newer to working with user experience team – helping teams frame the right research questions, setting realistic expectations around timelines and outcomes, and clarifying how and when to engage UX.
- Proficiency in using quantitative analysis tools, such as R, Python, etc.
- Aptitude for quickly learning complex technical spaces, especially how data informs models that personalize experiences.