Experience Manager

We need to produce HTML fragment with sections: About the role? The posting includes Overview, General Summary & Scope, PRINCIPAL DUTIES & RESPONSIBILITIES, Job Qualifications (Education, Experience, Skills, Special Position Requirements, Working Conditions). Also About Ulta Beauty at end. We must not repeat job title as heading. Use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We must include a section only when posting has real specific content. No Pay/Benefits/Schedule unless stated. There's no explicit pay, benefits, schedule (though schedule mentioned in Special Position Requirements: flexible full-time schedule includes days, evenings, weekends, holidays). That's schedule info. Should we create a Schedule section? The rule: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The posting does mention schedule: "Work a flexible, full-time schedule to include days, evenings, weekends, and holidays". That's specific enough. So we can include a Schedule section. Benefits: not mentioned. Pay: not mentioned. So omit those. We need sections: About the role (maybe Overview?), Responsibilities (Principal Duties & Responsibilities), Requirements (Job Qualifications: Education, Experience, Skills, Special Position Requirements, Working Conditions). Could also split into Qualifications and Skills separate headings as allowed. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple sections: About the role, Responsibilities, Qualifications, Skills, Schedule. Or combine Education/Experience under Qualifications. Skills separate. We must preserve all substantive information, not invent or summarize away detail. Must not drop details. Must not repeat job title. Must not include boilerplate like EEO etc. The posting includes an EEO statement at end: "We will consider for employment all qualified applicants..." That's boilerplate; we should remove it. Also the "About At Ulta Beauty" paragraph is okay to keep as About the role? Actually "About At Ulta Beauty" is company description; could be part of About the role or maybe separate About section. But we have About the role heading; we can put overview and company description there. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Overview: "Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful." General Summary & Scope: paragraphs about EM responsibilities. We'll combine Overview and General Summary & Scope into About the role section. Responsibilities: PRINCIPAL DUTIES & RESPONSIBILITIES (Performance, People, Process). We'll list as

• items preserving details. We need to preserve all substantive information; we should not summarize. So we need to include each bullet point as given. However the text is long paragraphs; we can break into logical items but must preserve detail. Could keep as paragraphs within

  but instruction says use

  • for any list of duties/requirements/benefits. So we need to convert duties into list items. We'll need to parse the duties text into separate items. The duties are grouped under Performance, People, Process with sub-bullets. We'll create list items for each sentence or clause. We must be careful not to lose any detail. Let's extract duties: Performance: - Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. - Drive company profitability through operational excellence, top-line sales growth and expense control. - Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. - Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. - Support direct reports in developing and maintaining their clientele. - Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. - Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. - Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People: - Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. - Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. - Create an inclusive environment that inspires and encourages the growth and engagement of associates. - Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. - Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. - Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. - Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. - Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. - Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process: - Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy. - Adhere to and enforce Ulta Beauty’s dress code. - Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. - Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. - Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. - Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. - Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. - Utilize company programs, tools, and resources to drive store improvements. - Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. Now Job Qualifications: Education: "Bachelor’s degree is preferred" plus "Cosmetology license and/or a cosmetology management license where required by state law". That's under Education? Actually it's under Job Qualifications: Education Bachelor’s degree is preferred Cosmetology license and/or a cosmetology management license where required by state law Experience: "2-3+ years relevant, fast-paced retail management work experience or other relevant work experienceFinancial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenseCosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirementsRetail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directivesLeadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team" Skills: "Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)Excellent written and verbal communicationStrong collaboration and interpersonal skillsStrong organizational skills to manage multiple tasksAbility to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable" Special Position Requirements: "Work a flexible, full-time schedule to include days, evenings, weekends, and holidaysAttend corporate business meetings and conferences" Working Conditions: list of physical demands. We need to decide sections: Qualifications (Education + Experience), Skills, Schedule (from Special Position Requirements), Working Conditions maybe as its own section? The allowed headings include Schedule but not Working Conditions. However we could include Working Conditions under Requirements or as a separate section if we want to preserve detail. The instruction: Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exhaustive. So we can add other headings if needed, but better to stick to those. Working Conditions could be part of Requirements or Qualifications. But we have a specific heading for Schedule. We could put Working Conditions under Requirements as a list. Thus sections: About the role, Responsibilities, Qualifications, Skills, Schedule. Under Qualifications we can have subheadings? Not allowed; only

    for section headings. Inside we can use

    and

    • . So we can list Education and Experience as list items under Qualifications. Similarly Skills as list. Schedule as list (maybe just one item). We must not include boilerplate like EEO statement. Remove that. Now produce HTML. Let's craft:

      About the role

      Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

      The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their