Experience Manager
About the role
with overview + general summary.Responsibilities
with bullet list of duties (maybe combine Performance, People, Process into bullet points). Could also separate but we can just list.Requirements
with Education, Experience, Special Position Requirements (flexible schedule, attend meetings). Could also include Working Conditions? Might be part of Requirements but maybe separate.Skills
list of skills.Benefits
list benefits.Pay
pay range.Schedule
schedule details. We must not create sections with filler like "commensurate with experience". We have actual content. We must not repeat job title. Use- for lists.
We must not include markdown fences.
Let's craft.
First, About the role: combine overview paragraph and general summary.
Overview paragraph: "Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful."
General Summary & Scope: "The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team."
We'll put that in
. Responsibilities: list bullet points from Performance, People, Process. Let's extract bullet-like items: Performance: - Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. - Drive company profitability through operational excellence, top-line sales growth and expense control. - Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. - Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. - Support direct reports in developing and maintaining their clientele. - Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. - Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. - Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People: - Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. - Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. - Create an inclusive environment that inspires and encourages the growth and engagement of associates. - Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. - Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. - Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. - Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. - Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. - Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process: - Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy. - Adhere to and enforce Ulta Beauty’s dress code. - Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. - Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. - Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. - Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. - Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. - Utilize company programs, tools, and resources to drive store improvements. - Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. We'll put these as
- items. Requirements: Education, Experience, Special Position Requirements (flexible schedule, attend meetings). Also maybe Working Conditions? But we can include Working Conditions as part of Requirements or separate? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we have Requirements and Qualifications separate. Could treat Education+Experience as Requirements, and Skills as Qualifications? But they also have Skills heading. Actually they list Skills as a separate heading in the posting. So we can map: Requirements = Education + Experience + Special Position Requirements? Qualifications maybe same as Requirements? But we need to avoid duplication. Perhaps we treat Requirements as Education and Experience, Qualifications as Special Position Requirements? But the posting has "Job Qualifications" heading with subheadings Education, Experience, Skills, Special Position Requirements. So we could map: Requirements = Education and Experience; Qualifications = Skills and Special Position Requirements? But they also have Skills separate heading. The instruction list includes Skills as a possible heading. So we should have Skills section. Then we need Requirements and Qualifications sections. Let's decide: - Requirements: Education and Experience (maybe also Special Position Requirements? but that's more about schedule). Could put Special Position Requirements under Requirements as well. - Qualifications: maybe we can treat as "Qualifications" same as Requirements? But we need to avoid thin sections. Perhaps we combine Education+Experience+Special Position Requirements into Requirements, and then Skills into Skills section. Then we don't need Qualifications section. But the instruction says we can include a section only when posting has real specific content for it. If we don't have distinct content for Qualifications beyond what we already put elsewhere, we can omit it. So we will not include Qualifications heading. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Now Requirements content: Education: Bachelor’s degree is preferred; Cosmetology license and/or a cosmetology management license where required by state law. Experience: 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience; Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense; Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements; Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives; Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team. Special Position Requirements: Work a flexible, full-time schedule to include days, evenings, weekends, and holidays; Attend corporate business meetings and conferences. We could also include Working Conditions? Not required but could be part of Requirements? Might be extra but we can include as part of Requirements? However Working Conditions is not listed in headings list but we could still include if we want but better to stick to allowed headings. The instruction says use headings for sections (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings but says use those for section headings. Probably we should stick to those. So we omit Working Conditions. Now Skills section: list skills: Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices); Excellent written and verbal communication; Strong collaboration and interpersonal skills; Strong organizational skills to manage multiple tasks; Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable. Benefits: Full-time positions eligible for paid time off