Experience Manager

Renewal by Andersen is a high-end window and door replacement company – the elite product in the industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners.

About the Role

Our Experience Managers oversee the entire installation lifecycle of our replacement windows/doors, including precise technical measurements, installation, service, and final walk-throughs, in order to deliver exceptional service and ensure homeowner satisfaction.

Responsibilities

• Oversee all personnel involved in installation processes, including hiring, interviewing, performance evaluation, and terminations when necessary.
• Perform service and repair work on previously installed products and complete technical measurements for upcoming installations.
• Work directly with homeowners to resolve installation or service issues, while ensuring all installation personnel consistently deliver signature service, exceptional craftsmhip, and adherence to company standards.
• Maintain compliance with all regulatory procedures affecting installation and service operations.
• Lead safety initiatives to ensure all installation practices meet company and regulatory requirements.
• Partner with the local supply chain team to secure materials needed to complete jobs efficiently.
• Drive homeowner delight through proactive communication, on-site audits, and continuous improvement of processes based on survey and review feedback.
• Supervise installation associates, providing performance guidance, open communication, and timely support for team concerns.
• Manage in-house installers and independent contractors, including selection, contracting, training, and capacity planning.
• Identify, document, and expedite resolution of outstanding project items, including final inspections and account balance processing.

Requirements

• At least 1 year of window/door installation experience.
• At least 1 year of conducting technical measures required for installation.
• At least 1 year of customer service experience and conflict resolution skills.
• At least 2 years of construction/home improvement industry experience.
• Prior managerial/leadership experience is preferred.
• Knowledge of applicable building codes and construction techniques.
• Basic computer skills and Microsoft Office proficiency.
• Basic financial knowledge (i.e., P&L Statements).
• Must be willing to undergo a criminal background check.
• Must be willing to undergo a pre-employment drug screening.
• Must have a valid driver's license and clean driving record.

Benefits

• A culture people love – proudly recognized as a Top 10 Best Place to Work for 4 years in a row.
• Paid time off plus six paid holidays to support your work-life balance.
• Medical, dental, vision, and life insurance to support your wellbeing.
• Over 60% of our leaders were promoted from within – real growth opportunities.
• Monthly vehicle allowance & fuel card for personal vehicle, if applicable.

Pay

$55,000/year - $60,000/year

Schedule

Monday - Friday (Full Time)