Experience Manager

About Us

Renewal by Andersen is a high-end window and door replacement company offering a signature service experience unlike any other. Our elite product demands high customer expectations, which we meet or exceed by delighting homeowners throughout the process. Every team member strives to provide exceptional service. Learn more about who we are.

What We Offer

• A culture recognized as a Top 10 Best Place to Work for 4 years in a row
• Paid time off plus six paid holidays for work-life balance
• Comprehensive health benefits: medical, dental, vision, and life insurance
• Real growth opportunities—over 60% of our leaders were promoted from within
• Monthly vehicle allowance and fuel card for personal vehicle (if applicable)

Pay

$55,000 – $60,000 per year

Schedule

Full-time, Monday – Friday

About the Role

Our Experience Managers oversee the entire installation lifecycle of replacement windows and doors, including precise technical measurements, installation, service, and final walk-throughs to ensure exceptional service and homeowner satisfaction.

Responsibilities

• Oversee all personnel involved in installation processes, including hiring, interviewing, performance evaluation, and terminations when necessary
• Perform service and repair work on previously installed products and complete technical measurements for upcoming installations
• Work directly with homeowners to resolve installation or service issues while ensuring all installation personnel deliver signature service, exceptional craftsmanship, and adherence to company standards
• Maintain compliance with all regulatory procedures affecting installation and service operations
• Lead safety initiatives to ensure all installation practices meet company and regulatory requirements
• Partner with the local supply chain team to secure materials needed to complete jobs efficiently
• Drive homeowner delight through proactive communication, on-site audits, and continuous improvement of processes based on survey and review feedback
• Supervise installation associates, providing performance guidance, open communication, and timely support for team concerns
• Manage in-house installers and independent contractors, including selection, contracting, training, and capacity planning
• Identify, document, and expedite resolution of outstanding project items, including final inspections and account balance processing

Requirements

• At least 1 year of window/door installation experience
• At least 1 year of conducting technical measurements required for installation
• At least 1 year of customer service experience and conflict resolution skills
• At least 2 years of construction/home improvement industry experience
• Prior managerial/leadership experience preferred
• Knowledge of applicable building codes and construction techniques
• Basic computer skills and Microsoft Office proficiency
• Basic financial knowledge (e.g., P&L statements)
• Must be willing to undergo a criminal background check
• Must be willing to undergo a pre-employment drug screening
• Must have a valid driver’s license and clean driving record

Our Culture

We strive to provide an exceptional employee experience that leads to delighted customers. We encourage employees to achieve personal and professional goals in an inclusive, collaborative, and positive environment. Our core values—integrity, alignment, achievement, balance, and commitment—guide our success.