Experience Manager

About the role

You'll lead Client Services, Referral Operations, and Medical Records, partnering with specialists, nurses, and operational leaders to create an extraordinary experience for every patient, every family, and every referring veterinarian.

Responsibilities

• Coach and develop a talented team
• Strengthen relationships throughout the veterinary community
• Improve systems and workflows
• Help shape how CUVS is experienced—both inside our hospital and across the region

Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience
• 3-5 years of progressive leadership experience
• 5+ years of veterinary experience strongly preferred, or experience in a comparable healthcare or complex service environment
• CVPM or other relevant leadership credentials highly valued

Qualifications

• Leads with empathy, accountability, and integrity
• Thrives in a fast-paced, collaborative environment
• Builds trusted relationships with families, colleagues, and referring veterinarians
• Thinks strategically while never losing sight of the human experience
• Loves improving processes as much as developing people

Skills

• Exceptional communication skills
• Strong leadership abilities
• Ability to manage multiple priorities effectively

Benefits

• Competitive compensation package
• Flexible work schedule
• Professional development opportunities
• Work-life balance

Pay

• Commensurate with experience

Schedule

• TBD

Benefits

• Health insurance
• Retirement plan
• Employee assistance program
• Flexible spending accounts