Experience Lead, Pine Street

About the Company

Equinox Group is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life—and boldly grow the lifestyle brands and experiences that define it. Our portfolio includes Equinox, SoulCycle, and Equinox Hotels, recognized globally for inspiring and motivating members and employees. With locations in major cities across the United States, London, Toronto, and Vancouver, we are passionate about high-performance living and invest in our own health and fitness.

We believe everyone has untapped potential and take a disruptive approach to unleash it. We dream big, sweat the details, and never settle for less than 110%. Obsessed with what’s new, now, and next, we lead in fashion, culture, and consumer behavior. As a community vested in each other’s success, we value humility and teamwork at every level.

About the Role

The Experience Lead is the standard-bearer of the club floor—a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. Blending operational precision with anticipatory hospitality, this role elevates the member experience at every touchpoint, protects the club environment, and drives ancillary revenue through educated, service-based engagement.

Responsibilities

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation
• Conduct daily equipment checks and complete opening and closing checklists; escalate maintenance needs promptly
• Maintain a constant, active floor presence—monitoring usage and staying ahead of member needs
• Support front desk and facilitate seamless group fitness class transitions as needed (concierging)
• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies
• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally
• Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members
• Engage members proactively, building relationships that drive retention and address poor member behavior
• Promote and assist in booking Equifit sessions, Spa services, and Pilates through educated, service-based selling
• Maintain sharp knowledge of current offerings, pricing, and promotions

Requirements

• Genuine passion for health, fitness, and hospitality
• Strong interpersonal and communication skills
• Ability to multitask in a fast-paced, high-touch environment
• Proven ability to engage members and influence behavior with professionalism
• CPR/AED certification, or willingness to obtain upon hire
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Minimum of 1 year in customer service or related experience
• Reliable, professional, computer literate, energetic, and friendly

Essential Physical Requirements

• Must be able to perform all essential physical aspects of the position, including standing for long periods, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling, and lifting up to 50lbs at a time

Pay

$20.61 per hour

Benefits

• Competitive salary, benefits, and industry-leading commission opportunities for club employees
• Complimentary Club membership
• 30-50% discounts on all Equinox products and services, including Personal Training, Private Pilates, Spa and Café services, and Shop items