Experience Lead

Benefits

• Bonus Opportunity
• Free Membership
• Employee Discounts
• Opportunity for Advancement

Leadership & Team Support

• Lead Team Players during shifts when the AM or GM is not present, ensuring all tasks are completed accurately and on time.
• Support the AM and GM by reinforcing expectations, delegating tasks, and modeling excellent service and professionalism.
• Provide on-shift coaching to team members to improve performance, product knowledge, and operational execution.
• Aid in training new Team Players to ensure competency in service standards, safety, and club procedures.
• Foster a positive, inclusive environment that aligns with Absolute Recomp’s Core Values.

Retail Responsibilities

• Serve as the primary retail lead during shifts, ensuring merchandising accuracy, product presentation, and cleanliness.
• Coach Team Players on retail sales expectations, product knowledge, and supplement flows.
• Maintain inventory accuracy by communicating low stock or discrepancies to the AM or GM.
• Uphold retail standards that reflect the Absolute Recomp brand.

Member Experience

• Deliver a welcoming, high-energy experience for all members and guests.
• Support Team Players in providing consistent, positive engagement at the front desk and retail areas.
• Address basic member questions or concerns and escalate complex issues to the AM or GM.
• Promote member satisfaction by ensuring service and cleanliness exceed expectations.

Operations & Performance Execution

• Execute daily club operations, including task lists, cleanliness standards, and service expectations.
• Conduct walk-throughs of the club to identify areas needing attention and assign tasks accordingly.
• Maintain operational accuracy, including checklists, shift responsibilities, and adherence to policies.
• Support the AM and GM in monitoring KPIs and providing feedback on shift performance.
• Ensure all Team Players follow safety, cleaning, and service procedures throughout the shift.

Facilities & Maintenance Support

• Assist with reporting maintenance needs, cleanliness issues, and equipment concerns during shifts.
• Provide timely communication to leadership regarding urgent facility or service issues.
• Support the team in keeping all areas of the club clean, functional, and member ready.

Additional Responsibilities

• Maintain awareness of shift needs and adjust tasks to support high service levels.
• Uphold all company policies and guidelines consistently.
• Communicate shift updates, concerns, or incidents to the AM and GM promptly.
• Assist with community engagement or club events when scheduled.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.