Experience Guide (MTR&S - PT Reg)

About the Role

Provides the ultimate experience for all guests visiting our Brewery. Tells the finest tales about all things Dogfish while ensuring a safe, memorable, and factually accurate campus tour. Delivers an excellent bartending experience in addition to covering in the shop, host stand, and kitchen window when necessary.

Responsibilities

• Executes duties as tour guide with excellence, telling the DFH story with a high level of accuracy and passion.
• Executes duties as host/greeter, introducing guests to the DFH experience, checking for valid ID, booking tours, providing tasting cards, and answering all general inquiries.
• Executes duties as bartender with excellence: adhering to prescribed pour sizes, providing beer & spirit education to guests, operating cash registers/POS, working growler filler, changing kegs, etc.
• Makes kegged cocktails and other specialty drinks that are served at the bar.
• Covers in the retail shop and kitchen register as needed.
• Understands and can explain with a high level of detail DFH's story (past, present, and future), DFH culture, the brewing process, ingredients, fermentation, wood aging, yeast room, warehouse, kegging/bottling process, treehouse, DFH special events, Rehoboth locations, Dogfish INN, beer, merch, distilling, etc.
• Adheres to all safety and sanitation initiatives as required by the position and the company's safety and sanitation program; completes all checklists within prescribed timeframes.
• Maintains certification in ABC server training and follows all DE state liquor laws.
• Completes prescribed side work during every working shift.
• Provides working support to Tour Team as needed.
• Maintains cold storage, changing kegs, and cleaning draft equipment as required.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• 1+ years of customer service experience.

Pay

$8.00 per hour, plus tips received during the worked shift.

Benefits

• Health and wellness program.
• Free Financial Coaching.
• BBC Coworker Relief Fund.
• Commuter Benefits.
• Generous 401k.

Talk to your recruiter about eligibility.