Experience Guide (Front Desk Associate) | Studio City

About The NOW

The NOW is a new‑concept massage boutique founded on the principle that self‑care is a necessity, not a luxury. Designed as an oasis from today’s fast‑paced digital society, it offers high‑quality, affordable massage services in an inspired setting. Since launching in 2015, The NOW has become a wellness destination for globe‑trotting influencers and locals alike. With boutiques open from coast to coast and additional locations on the horizon, the brand continues to expand its thoughtfully crafted menu, customizable enhancements, healing products, and singular design aesthetic across the United States.

Responsibilities

• Provide top‑level guest service for all, including internal guests.
• Know and articulate The NOW mission.
• Arrive on time for each shift.
• Open and close the boutique each day according to Standard Operating Procedures.
• Accurately book, change, and cancel massage appointments via telephone.
• Ensure necessary waivers are signed prior to appointments.
• Acknowledge and greet everyone who enters and leaves the boutique.
• Provide detailed descriptions of services, enhancements, appointment policies, memberships, and parking information.
• Utilize computers with skill and proficiency for business purposes only.
• Maintain cash register bank and safeguard guest financial data.
• Answer the phone promptly and use the guest’s first name throughout the conversation.
• Actively promote services, enhancements, memberships, retail items, special events, promotions, and discounts.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally, paraphrasing to ensure clear communication.
• Provide accurate, appropriate, and immediate responses to all guest requests, ensuring complete satisfaction.
• Maintain a clean, safe, fully stocked, and well‑organized work and common areas, including sanitizing boutique areas as needed.
• Develop the ability to work without constant direct supervision and remain at the assigned post for extended periods.
• Maintain a positive attitude and contribute to a healthy workplace free of bullying, discrimination, harassment, and retaliation.
• Regularly attend, participate in, and support training and staff meetings.
• Assist in all areas of operation as requested by management, including additional administrative and cleaning duties.
• Communicate any occurrences involving staff or guests that require management attention.

Requirements

• Detail‑oriented with the ability to multi‑task.
• Efficient and productive in a fast‑paced environment.
• Enthusiastic with excellent customer service skills.
• Friendly and outgoing personality; enjoys working with people.
• Excellent communication, listening, and computer skills.
• Team player mindset.

Compensation & Benefits

• Starting rate: $19.00 per hour.
• Commission opportunity: up to an additional $3 per hour.
• Paid time off.
• Health benefit eligibility for qualified team members.
• Annual wellness stipend.
• Team member discounts.
• Aesthetically‑inspiring work environment.
• Growth potential.
• Positive and supportive team and company culture.
• Environment where diversity is celebrated.