Experience Associate Manager

About the role

As an Experience Associate Manager, you will work in T-Mobile's newest retail format, designed to enhance the service and sales experience in retail. This role involves supporting Senior Mobile Experts in using new systems and tools to solve customer needs, and promoting new products and a product roadmap tailored for these locations.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Covers all aspects of customer service, including coaching in all directions and providing actionable feedback.
• Takes ownership of store performance and leads by example in training completion and staying updated on product and service knowledge.

Requirements

• Demonstrated ability to provide exceptional customer experience.
• Absorbs and adopts new tools and processes.
• Drives sales outcomes.
• Led and inspires teams.
• Creates quality results.

Qualifications

• High School Diploma/GED.
• 12+ months of Neighborhood Retail Associate Manager experience (preferred).
• 12+ months of Associate Coach experience (preferred).

Skills and Abilities

• Coaching.
• Communication.
• Customer Problem Solving.
• Customer Service.
• Leadership.
• People Management.
• Product Knowledge.
• Receptive to Feedback.
• Sales.
• Sales Metrics.

Benefits

T-Mobile offers a comprehensive benefits package that includes medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Pay

The pay range for this role is $28.85 - $48.04 per hour, with an annualized incentive target of $9,600. For more detailed information on the pay range based on hiring location, visit this link.

Schedule

No travel required.

Benefits

T-Mobile offers a wide range of benefits, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Equal Opportunity Employer

T-Mobile is an equal opportunity employer and does not discriminate against any applicant for employment. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from individuals of all backgrounds and identities.