Expense Support Specialist

Key Responsibilities

• Provide day-to-day support for expense inquiries, ensuring timely and accurate resolution.
• Investigate and resolve issues related to expense reports, corporate card transactions, and policy questions.
• Support adherence to service-level commitments (SLCs) by maintaining responsiveness, quality, and consistency.
• Escalate complex or high-impact issues appropriately to leadership.

Program Support

• Aid in the administration of the Company Card program, including card issuance, maintenance, and user support.
• Help enforce corporate expense policies and ensure compliance with regional regulatory requirements.
• Perform and support timely, accurate reconciliation of corporate card transactions across multiple countries and currencies.
• Partner with vendors (e.g., card providers, Concur) to resolve issues and support program functionality.

Operations & Stakeholder Collaboration

• Collaborate with cross-functional teams (Finance, HR, Procurement, IT) to support expense operations.
• Communicate policy guidance, process updates, and system changes to users as directed.
• Deliver a positive user experience through clear communication and effective issue resolution.

Shipping & Logistics Administration

• Administer corporate UPS and FedEx accounts, including user setup, maintenance, and troubleshooting.
• Partner with vendors and internal stakeholders to resolve billing discrepancies and account issues.

Typical Education: Bachelor's Degree in Accounting (B.A. or B.S.) from 4 year college or university

Other Information:

• 1+ years of experience in customer service, administrative support, or a related field.
• Familiarity with expense management tools (e.g., Concur) or corporate card programs is a plus, but not required.
• Interest in or exposure to global or multi-country operations is a plus.
• Basic awareness of compliance, policies, or financial processes (training will be provided).
• Strong attention to detail, organization, and willingness to learn in a fast-paced environment.

Job Requisition ID: 26429

Travel Required: None

Location(s): Simplot Headquarters - Boise, United States