Expeditor - Guest Services

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. The posting includes Position Overview (could be About the role). Essential Duties & Responsibilities (Responsibilities). Company Standards Of Conduct (maybe part of Requirements or Qualifications? It's about conduct; could be part of Requirements). Minimum Qualifications (Qualifications). Additional Duties & Responsibilities (maybe part of Responsibilities). Physical Requirements (maybe part of Requirements or Qualifications? It's physical requirements; could be a separate section but we only have headings list; we could put under Requirements or Qualifications. The instruction: use those headings only. So we need to map content to those headings. We have no explicit Benefits, Pay, Schedule info. So we should not include those sections. Also no explicit Skills section but we could extract skills from qualifications: ability to focus, skills to expedite clerical processing, basic computer skills, ability to work with others, communicate well, give direction, ability to communicate clearly in English, strong interpersonal skills, ability to work varied shifts, etc. Those could go under Skills. But we need to decide: The posting includes "Minimum Qualifications" which includes many skill-like items. Could treat that as Qualifications. Could also have a Skills section for abilities like communication, interpersonal, etc. However we must not create sections with filler. If we have content for Skills, we can include it. But we need to ensure we don't duplicate content. Let's parse: Position Overview: description of role. Essential Duties & Responsibilities: list of duties. Company Standards Of Conduct: expectations. Minimum Qualifications: list of qualifications (age, work auth, HS diploma, ability to focus, skills to expedite clerical processing, perform a service, evaluate information, take action, basic computer skills, at least 1 year experience customer-facing, ability to work with others, communicate well, give direction, ability to communicate clearly in English, must obtain/maintain licenses, strong interpersonal skills, ability to work varied shifts). Additional Duties & Responsibilities: seems duplicate of Minimum Qualifications? Actually the text shows "Additional Duties & Responsibilities" then the list of qualifications again? It seems misplaced; but the content after that is same as Minimum Qualifications? Actually after "Additional Duties & Responsibilities" they list the qualifications again. Might be a mistake. We need to preserve all substantive information; we should not repeat duplicated lines. So we need to deduplicate. Physical Requirements: list of physical demands. Thus we have sections: About the role (Position Overview), Responsibilities (Essential Duties & Responsibilities + Additional Duties & Responsibilities? but Additional Duties & Responsibilities appears to be qualifications; we need to check). Actually the heading "Additional Duties & Responsibilities" appears before the qualifications list; maybe it's a mislabel. But the content after that is qualifications. So we should treat that as Qualifications (or Minimum Qualifications). Since we already have Minimum Qualifications heading earlier, we have duplicate. We'll combine. Thus we can have:

About the role

Position Overview ...

Responsibilities

• ...

(list of essential duties)

Qualifications

• ...

(minimum qualifications + additional duties? but we need to avoid duplication; we can combine unique items)

Skills

• ...

(maybe communication, interpersonal, computer, etc.)

Requirements

• ...

(physical requirements) We must not include Benefits, Pay, Schedule. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. Now extract content. Position Overview text: "The primary responsibility of the Expeditor – Guest Services is to dispatch guests’ requests quickly and efficiently to the appropriate department contact. The Expeditor also acts as a liaison between Housekeeping and Front Office staff to ensure accurate updating of the guest’s suite status. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures." We'll put that in

. Essential Duties & Responsibilities list (each sentence ends with period). We'll convert each to

. List: - Relay guest requests to the appropriate personnel using proper forms and procedures. - Anticipate guests’ needs, respond promptly and acknowledge all guests. - Be familiar with all hotel services/features and local attractions/activities to respond accurately to guest inquiries. - Ensure the proper handling of all laundry, floral and package items, including the maintenance of all relevant logs. - Post all Valet and shoeshine charges. - Ensure all Front Office unassigned/dirty suites are dispatched and updated in LMS system as well as in HotSOS. - Understand and follow guidelines for correct maintenance and use of equipment, and use equipment only as intended. - Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. - Maintain a professional, neat and well-groomed appearance adhering to Company dress and grooming standards. - Maintain a clean and organized work station. - Consistent and regular attendance is an essential function of this job. - Perform other related duties as assigned. Company Standards Of Conduct: "All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct." We could incorporate into Qualifications or Requirements? It's about conduct; maybe under Qualifications as a bullet. But we already have Qualifications for minimum qualifications. Could add as bullet under Qualifications. However we need to avoid duplication; it's not duplicated elsewhere. We'll add. Minimum Qualifications list: - 21 years of age. - Proof of authorization/eligibility to work in the United States. - High school Diploma or equivalent. - Possess the ability to focus attention on guest needs and deal effectively with all business contacts. - Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity. - Basic computer skills required. - At least (1) year of experience in a position that deals with customers one-on-one. - Ability to work with others, communicate well and give direction when needed to achieve department goals and objectives. - Ability to communicate clearly and effectively in English, both in spoken and written form. - Must be able to obtain and maintain any required licenses, such as a valid Nevada Driver's License, Alcohol Awareness (TAM) card, etc. and any other certification or license, as required by law or policy. - Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. - Must be able to work varied shifts, including nights, weekends and holidays. Additional Duties & Responsibilities (actually same as above? The text after that heading repeats the qualifications list? Let's see: after "Additional Duties & Responsibilities" they list: "21 years of age. Proof of authorization/eligibility to work in the United States. High school Diploma or equivalent. Possess the ability to focus attention on guest needs and deal effectively with all business contacts. Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity. Basic computer skills required. At least (1) year of experience in a position that deals with customers one-on-one. Ability to work with others, communicate well and give direction when needed to achieve department goals and objectives. Ability to communicate clearly and effectively in English, both in spoken and written form. Must be able to obtain and maintain any required licenses, such as a valid Nevada Driver's License, Alcohol Awareness (TAM) card, etc. and any other certification or license, as required by law or policy. Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. Must be able to work varied shifts, including nights, weekends and holidays." That's identical to Minimum Qualifications list. So it's duplicate; we should deduplicate. Physical Requirements list: - Must be able to Ability to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned. (Note weird phrasing: "Must be able to Ability to lift..." We'll keep as is but maybe fix grammar? We must preserve substantive information; we can keep the sentence as given but maybe correct obvious typo? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. It didn't say we cannot fix obvious grammatical errors? Safer to keep as is. But we could keep "Must be able to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned." The original: "Must be able to Ability to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned." That's redundant. We'll keep the phrase as given? Might be considered a typo; but preserving substantive information means we keep the meaning. I'd output corrected version to avoid awkwardness but still convey same info. I think it's okay to slightly edit for readability as long as we don't change meaning. We'll output: "Must be able to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned." - Physically access all areas of the property and drive areas with or without a reasonable accommodation. - Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. - Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. - Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. - Work in a fast-paced and busy environment. - Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions. - Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke. Now we need to map to headings. We have About the role (position overview). Responsibilities (essential duties). Qualifications (minimum qualifications + company standards?). Skills (maybe we can extract skills like communication, interpersonal, computer, ability to work varied shifts, etc.) But we already have many skill-like items in qualifications. To avoid thin sections, we could combine qualifications and skills into one Qualifications section. But the instruction says we can use those headings; we can decide to not create Skills if it would be thin. However we have many skill items; we could still put them under Qualifications. But we already have Qualifications for minimum qualifications (including age, education, experience, licenses, ability to work varied shifts). The skill items like communication, interpersonal, basic computer skills, ability to focus, etc. could also go there. So we can have one Qualifications section containing all those bullets. Then we have Requirements for physical requirements. Thus we will have sections: About the role, Responsibilities, Qualifications, Requirements. We must not include Benefits, Pay, Schedule. Now produce HTML. Structure:

About the role

...

Responsibilities

• ...
...

Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Possess the ability to focus attention on guest needs and deal effectively with all business contacts.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Basic computer skills required.
• At least (1) year of experience in a position that deals with customers one-on-one.
• Ability to work with others, communicate