Expeditor, Food & Beverage

Employment Status: Full Time
Location: Just South of Denver, Colorado

Pay

$15.16 per hour + Tips

Benefits

• Medical, dental, and life insurance plans available the first of the month following 60 days of full-time employment (for hourly full-time team members working 30+ hours per week)
• Paid Time Off (PTO) accrual at a rate of 120 hours per year for full-time team members
• 7 paid holidays annually for full-time team members
• Paid Sick Leave accrual for part-time team members (per state guidelines)
• Eligibility to participate in the J.F. Shea Co., Inc. 401(k) plan after 30 days of service (for team members 21 years and older)

About the Role

The Expeditor works closely with the Culinary and Food & Beverage staff to ensure food meets standards for consistency of quality, portions, and presentation and is delivered to guests in a timely manner. This position reports to the Food & Beverage Manager.

Responsibilities

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals
• Ensure a consistent set of superior standards of food service are meeting or exceeding employee and guest expectations
• Create a productive and enjoyable work environment to inspire, motivate, and lead by example, with an intention to recognize team member performance
• Maintain effective communication between team members regarding food operations, safety, and employee concerns
• Understand each menu item, the ingredients for each dish, and the standards for presentation
• Know ingredients and possible allergens
• Monitor guest plates to ensure food meets standards for consistency of quality, portions, and presentation
• Communicate between kitchen staff and Servers to assure food is delivered to guests in a timely manner
• Provide clear direction to the Servers and maintain focus at the food line
• Keep the food line and surrounding areas clean and organized, with uncompromising levels of cleanliness
• Ensure that all opening and closing Server Assistant side work is complete at the beginning and end of the shift
• Respond to safety issues or guest concerns using diplomacy
• Ensure Servers understand appropriate table settings, service ware, table numbers, and position numbers
• Monitor the IBS system to ensure accurate entry into the system daily
• Other duties and responsibilities as assigned

Personal Attributes

• Highly customer-oriented and responsive with a high need for closure
• Able to work under pressure and balance multiple priorities and assignments
• Strong team-building skills, including the ability to lead, cooperate, and motivate
• Must be a role model and live BlueStar core values: Honesty and Integrity, Respect for the Individual, Teamwork, Competitive Spirit

Requirements

• High School diploma or equivalent preferred
• One year of high-volume restaurant experience preferred
• Must meet state and federal minimum age requirement for serving alcohol, if applicable
• Current Food Handlers Card
• Ability to learn and perform all essential job functions safely and accurately with minimal supervision within two weeks after hire
• Basic math skills: ability to add, subtract, multiply, divide, calculate discounts, and percentages
• Ability to understand and implement BSRG dining standards
• Ability to read and comprehend simple instructions, short correspondence, and memorandums
• Ability to communicate positively and effectively with team members about job tasks and responsibilities
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
• Planning, problem-solving, decision-making, delegation, time management, supervisory, and employee development skills
• Excellent analytical, organizational, and written and verbal communication skills
• Ability to respond to the needs and requests of staff members, guests, and the community association
• Demonstrated initiative with the ability to think, work, and make independent decisions based on sound judgment
• Consistently achieve high work standards: attention to detail, accuracy, and timeliness
• Comfortable working in a fast-paced environment where continuous improvement is expected
• Flexible schedule to include evenings and weekends

Work Environment

This position typically operates in an indoor restaurant setting but may also require work on a patio or for outdoor events, with exposure to outdoor weather conditions and occasionally native wildlife. The noise level in the work environment can be loud. Outdoor environments may require walking on variable terrain while carrying trays or other items and navigating typical event obstacles, including groups of people, table setups, decorations, plants, and natural landscapes.

Physical Demands

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job:

• Regularly required to hear, see, speak clearly, and understand the speech of another person, sometimes in a noisy environment
• Very active role requiring standing and walking for most of a work shift
• Ability to lift, balance, and carry trays weighing up to 20 pounds
• Frequent bending, reaching, and serving from trays
• Frequent hand washing required
• Must be able to see restaurant menus, take customer orders, review customer bills, and navigate busy work areas