Expeditor

Essential Duties

• Matches order ticket with prepared food items and sides once completed by the kitchen line staff.
• Checks presentation of plates for neatness and inclusion of all ordered items.
• Maintains food quality and returns sub-standard items to the kitchen.
• Monitors ticket times and escalates dishes and/or tables to the Chef that are delayed.
• Communicates with service staff to inform them of orders that have been filled or returned.
• Demonstrates Food Safe handling and practices and ensures all food runners and servers are following proper procedures.
• Ensures take-out orders are packaged with great attention and care and includes all necessary accompaniments.
• Keeps orders in sequence to ease service process.
• Keeps workstations well stocked of items and ingredients.
• Checks and ensures that quality and freshness standards of all garnishes, breads, sauces, condiments, etc. is maintained and identified with dates and labels.
• Incorporates safe work practices in job performance.

Minimum Requirements

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Equivalent combination of education and experience

Physical Demands

• Frequently stands, walks, talks and hears
• Regularly uses hands
• Regularly reaches with hands or arms, tastes or smells
• Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds
• Regularly works in extreme heat (non-weather)
• Occasionally works in wet or humid conditions (non-weather)
• Noise level is moderate

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job
• Knowledge of point-of-sale applications helpful
• Working culinary terminology helpful
• Strong ability to multitask
• Strong communication skills
• Attention to cleanliness and safety
• High level of active listening skills and strong guest service skills, which includes the ability to resolve guest issues/complaints with tact and diplomacy
• Strong multi-tasking, organizational and time management skills
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Responsible and trustworthy