Expeditor

About the role

As an Expeditor, you are responsible for ensuring the efficient flow of food from the kitchen to the dining area. Your role is crucial in maintaining a smooth operation in the kitchen and delivering exceptional dining experiences by coordinating the preparation and presentation of dishes, ensuring they meet quality standards, and delivering them promptly to guests.

Responsibilities

• Oversee the expediting process during meal periods, ensuring timely and accurate delivery of dishes to members and guests.
• Coordinate with kitchen staff to manage the timing and presentation of dishes according to the order tickets.
• Check each dish for quality, portioning, and presentation before it leaves the kitchen.
• Communicate effectively with the front-of-house team to ensure seamless coordination between the kitchen and dining areas.
• Monitor the quality of food being prepared, ensuring it meets the club’s standards for taste, appearance, temperature, and portion size.
• Address and resolve any issues with food quality or presentation promptly, working with the kitchen team to make necessary adjustments.
• Ensure all dishes are prepared according to special requests or dietary restrictions as specified by members and guests.
• Keep the expediting area organized and clean, ensuring that all necessary tools and equipment are readily available.
• Assist with maintaining cleanliness in the kitchen and dining areas as needed.
• Manage the organization of order tickets and ensure they are processed efficiently.
• Maintain clear and effective communication with chefs, cooks, and servers to ensure efficient service.
• Assist in training new kitchen and service staff on expediting procedures and quality standards.
• Collaborate with the team to ensure all orders are fulfilled accurately and in a timely manner.
• Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
• Support fellow employees and contribute to a positive team environment.
• Be proactive in assisting members and guests, ensuring delivery of the 3-steps of service.
• Address and resolve member and guest complaints professionally, notifying management of issues and practicing effective service recovery.
• Complete additional duties as assigned by management.
• Due to the dynamic nature of the club, assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Requirements

• Preferred high school diploma or equivalent.
• A minimum of 1 year of experience as an expeditor or in a similar role.
• Strong communication skills with the ability to follow instructions accurately.
• Attention to detail and commitment to maintaining high quality and presentation standards.
• Ability to multitask and work efficiently under pressure in a fast-paced environment.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

• Kitchen knives (1-5 lbs.)
• Pots, pans, and other food storage containers (5 - 50 lbs.)

Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Benefits

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members)

For full details, visit www.invitedbenefits.com.