Expeditor

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our products reach stakeholders in over 150 countries, offering high-quality vision care under brands like Essilor (Varilux, Crizal, Eyezen, Stellest, Transitions), Ray-Ban, Oakley, Persol, and Oliver Peoples. We also operate a network of retail and e-commerce platforms including Sunglass Hut, LensCrafters, and Target Optical. Our global supply chain leverages cutting-edge technology and a capillary network for lens finishing and prescription laboratories. Join our community of over 200,000 employees driving innovation in the eyewear and eyecare industry.

About the role

The Expeditor monitors, prioritizes, and accelerates the flow of late, high-priority, and special-attention jobs through the optical lab to ensure service commitments are met. This role partners with Operations, Customer Service, Quality, and offsite partners to resolve service-impacting issues, support customer escalations, and provide operational insights that reduce recurring delays and improve workflow performance.

Responsibilities

• Maintain and share daily reporting with lab leadership and department leads on all late/special attention jobs.
• Track daily actions on late/special job reports and escalate to leadership if needed.
• Investigate root causes and take corrective action on late jobs by tagging, rerouting, or escalating jobs for immediate production attention.
• Identify and physically expedite trays to the correct next department to maintain production flow and prevent further delays.
• Conduct walk-throughs of special jobs in the lab (e.g., VIP jobs, expensive frames).
• Set launch priorities based on late job status and other requests.
• Identify and report orphan frames.
• Inform customer service if jobs require callbacks or action on “orders not launched” and “frame not received.”
• Communicate breakage, missing products, or service-impacting issues to Customer Service with clear context and required actions.
• Monitor delayed-job workflows at outsource/offsite locations and provide centralized oversight.
• Manage requests and provide timely feedback on issue resolution.
• Investigate service-related customer complaints and follow up with appropriate personnel to ensure timely and accurate resolution.
• Provide on-the-floor operational insights that inform service improvements and reduce recurring workflow breakdowns.
• Support Customer Support by providing real-time workflow data, operational context, and issue visibility for CAPA development and systemic service improvements.
• Support QA by escalating quality-related delays or defects that impact production flow.
• Inform QA when repeated service delays or breakage trends indicate potential systemic quality issues.

Requirements

• A high school diploma or equivalent.
• 1+ years of related work experience; manufacturing or lab experience preferred but not required.
• Ability to meet measurable standards in a dynamic production environment.
• Strong judgment and decision-making skills.
• Problem-solving abilities.
• LMS experience (e.g., Opti-facts, Commercial Opti-facts, DVI) is a plus.
• Strong oral and written communication skills.
• Excellent organizational abilities and attention to detail.

Pay

Pay range: $17.18 - $23.63 per hour. Employee pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may complement the total rewards package.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.