Expansions Specialist, Workforce Staffing

About the role

Join Amazon's Workforce Staffing Expansion team as an Expansion Specialist, where you'll play a critical role in building and scaling WFS solutions across Amazon. This role combines business development support, implementation execution, and solutions validation in a fast-paced, ambiguous environment.

Responsibilities

• Enablement & Content Development: Build and maintain solution collateral, business case templates, ROI frameworks, and presentation materials that Expansion Managers use to engage stakeholders. Translate complex WFS solutions into clear value propositions tailored to specific business audiences.
• Sales Process & Tools Management: Own and maintain the team's sales tools including the WFS-as-a-Service sales sheet, service catalog, and opportunity tracking systems. Ensure materials are current, accurate, and aligned with evolving WFS capabilities and product offerings.
• Business Case Development: Support active opportunities by building ROI calculations, gap analyses, and positioning materials on behalf of Expansion Managers. Provide analytical support that strengthens proposals and accelerates decision-making with senior leaders.
• Implementation & Solutions Validation: Execute implementation plans for new business onboardings, managing customer touchpoints, milestone tracking, and change management activities. Validate feasibility of proposed solutions by assessing whether WFS products and processes can meet business requirements and identifying gaps requiring workarounds.
• Standard Work & Process Optimization: Build and maintain templates, workback plans, SOPs, and playbooks that support team scalability. Identify inefficiencies across business development and implementation processes and recommend improvements that increase team productivity.

Qualifications

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
• Knowledge of Microsoft Office products and applications
• Experience communicating to a diverse, global audience
• 2+ years of experience in business operations, program management, staffing operations, or related field

Preferred Qualifications

• Experience with Asana Project Management Platform, or proven experience with a similar intake and project management tool
• 2+ years in business development, sales enablement or sales operations

Benefits

Amazon offers comprehensive benefits including health insurance, retirement plans, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.