Exhibitor Services Specialist PT

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Responsibilities

• Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems
• Provide expert support for all customer needs, including products and services, billing questions, technical issues, and event-related requests
• Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
• Process and effectively manage inbound leads
• Quote prices and credit terms in compliance with Freeman policies and procedures
• Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
• Accurately funnel custom requests through lead routing channels
• Ensure all systems, production, and order information is accurate
• Manage Exhibitor Services contact channels
• Perform all functions as assigned to either the off-site or on-site team responsibilities
• Fill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service
• Proactively identify, research, and resolve customer order discrepancies using various methods
• Cover coordination and interfacing with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman services
• Analyze accounts for proper billing procedures and take necessary action to bill/resolve as necessary
• Ensure on-site teams are aware of changes and prepared for how those changes affect the customer’s needs

Requirements

• High School Diploma or Equivalent with relevant work experience required
• 2+ years of customer service experience

Qualifications

• Eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week
• The ideal candidate will be based out of Las Vegas, NV

Skills

• Customer service skills
• Technical issue resolution
• Lead management
• Order processing
• Communication skills

Benefits

Not specified

Pay

Not specified

Schedule

Hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week