Exemptions Supervisor

Candidates must be permanent in the Administrative Manager civil service title or reachable on the current promotional exam No. 1552. Include your Employee Identification Number (EIN) when applying and indicate your permanent civil service title or list number for Exam No. 1552 in your cover letter.

About the Role

The NYC Department of Finance (DOF) administers the city’s tax revenue laws fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. The Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals, including commercial and industrial properties, residential multi-family and new one- to two-family construction, government entities, non-profits, renters, homeowners, clergy, seniors, people with disabilities, and veterans. PEA ensures accessibility of property tax benefits for all eligible constituents.

The Property Division seeks an experienced and motivated Exemptions Supervisor to lead processing teams responsible for administering property tax benefit programs such as the Senior Citizen Homeowners' Exemption (SCHE), Disabled Homeowners' Exemption (DHE), Veterans Exemption, Veterans Homeowners Exemptions, and the Cooperative and Condominium Property Tax Abatement. This role offers an opportunity to lead operational improvements and deliver meaningful service to New York City property owners.

Responsibilities

• Supervise teams responsible for reviewing and processing applications for various property tax exemptions and abatements.
• Apply knowledge of property tax classifications, building classes, and valuation principles to ensure accurate eligibility determinations.
• Perform specialized benefit actions, including removal or correction of exemptions and abatements, processing of co-op/condo unit changes, and resolving complex error reports.
• Monitor and manage workflow to ensure timely processing of applications and high-quality decision-making.
• Assist with training and help develop and maintain training guides on program requirements, policy changes, and system enhancements for processing staff.
• Conduct periodic quality assurance reviews and implement improvements to maintain compliance and accuracy.
• Collaborate with unit supervisors, customer service teams, and senior management to identify trends, resolve escalations, and inform operational policy.
• Generate and interpret processing data and reports to monitor performance and forecast workload impacts.
• Partner with system developers and business analysts on testing and implementation of new IT tools and enhancements within interfaces like the Property Tax System (PTS), Electronic filing (SmartFile), and CRM.
• Engage with internal and external stakeholders, including cooperative and condominium managing agents, to facilitate proper benefit application and reporting.
• Participate in drafting and coordination of taxpayer communications, including notices and outreach materials.
• Lead or support special projects to improve program administration or respond to emerging agency needs.
• Monitor, rate, and evaluate staff performance and manage disciplinary matters as warranted, including holding conferences with staff regarding disciplinary problems, noncompliance with programmatic directives, and agency policies.

Requirements

A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation of resources, and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive, or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty.

Alternate combinations of education and experience may qualify, including:

• An associate degree or 60 semester credits from an accredited college and five years of experience as described above, with 18 months in a supervisory capacity.
• A four-year high school diploma or its equivalent and six years of experience as described above, with 18 months in a supervisory capacity.
• Education and/or experience equivalent to the above, with all candidates required to possess 18 months of administrative, managerial, executive, or supervisory experience.

Education above the high school level may substitute for general clerical/administrative experience (but not for supervisory experience) at a rate of 30 semester credits for 6 months of experience, up to a maximum of 3½ years.

Preferred Skills

• 1–3 years of experience in property tax administration or related fields.
• Prior supervisory or team leader experience in an operational or technical setting.
• Knowledge of NYC real property data systems and tax benefit programs.
• Strong customer service and stakeholder engagement experience.
• Aptitude for adapting to change and contributing to process improvement.
• Strong analytical, organizational, and written/oral communication skills.
• Experience supervising teams and managing high-volume, deadline-driven processes.
• Familiarity with agency systems (e.g., PTS, SmartFile), Microsoft Office Suite, and workflow/reporting tools.

Benefits

• This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
• Eligibility for federal loan forgiveness programs and state repayment assistance programs (see U.S. Department of Education’s website).
• New York City residency is generally required within 90 days of appointment, with exceptions for certain city employees.

Pay

$82,118.00 – $93,000.00