Executive Vice President (EVP) , Sales and Customer Experience

Primary Duties and Responsibilities

• Define and execute the enterprise-wide customer and growth strategy, aligned with corporate strategy, risk appetite, and long-term economic value creation.
• Serve as a key architect of business strategy, contributing directly to corporate planning, investment decisions, and transformation initiatives.
• Build and maintain trusting relationships with executive leaders across our base of key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures.
• Communicate market intelligence, including competitor activities and organizational exposures, to management.
• Provide executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to strategy, consistency of execution, and a differentiated customer experience.
• Lead large-scale customer experience and sales transformation efforts, including technology enablement, workflow modernization, and data-driven decision-making.
• Champion automation, digitization, and scalable operating models that improve efficiency, reduce friction, and enhance customer outcomes.
• Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle.
• Oversee annual budgets and business plans, and partner with HR and other departments on sales compensation, event planning, training, and marketing initiatives.
• Ensure the Sales team maintains and develops skills and competencies for professional growth while also leaning into new technology to continue to advance the Sales organization.
• Support strategic business initiatives to drive operational efficiency, promote automation, and eliminate manual tasks and errors.
• Maintain open communication and collaborate with leadership to prioritize and deliver customer-focused initiatives and drive revenue opportunities.

Job Specifications

• Education and Prior Work-Related Experience:
• Degree Requirement: Bachelor's Degree or Equivalent Experience
• Work Experience: 15 years of prior work-related experience
• Additional Qualifications:
• 15+ years proven success leading enterprise growth strategies with P&L responsibility
• Strong leadership and management skills with the ability to coach and develop team members
• Deep understanding of pricing, commercial terms, risk, and capital considerations
• Demonstrated ability to generate innovative approaches and new or improved solutions to business challenges
• Ability to foster strong working relationships with the Senior Management team
• Strong analytic and time-management capabilities; ability to meet deadlines with attention to detail, while managing multiple tasks simultaneously in a fast-paced environment
• Experience leading strategic and complex initiatives, including those of a cross-functional / collaborative nature, and influencing senior level management and key stakeholders

Why You Should Work With Us

• Competitive Compensation: anticipated base salary from $300,000 to $350,000 based on skills and experience.
• This position is eligible to participate in an annual incentive program and a long-term incentive program.
• Rest and Relaxation: 30 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays.
• Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
• The Company Makes an Impact: We’ve been recognized by multiple organizations like Bloomberg’s Gender-Equality Index, HousingWire’s Tech 100, and The Forum of Executive Women’s Champion of Board Diversity.
• Comprehensive Health Benefits: Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
• Prepare for your Future: 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP).
• Homebuyer Perks: Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
• Additional Benefits: To learn more about our benefits offerings, visit our Benefits Page.

Details

• EEO Statement: Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.
• Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Equal Opportunity Employer: Radian is committed to a barrier-free employment process and encourages a diverse workforce.