Executive Technology and Cyber Security Support Specialist
About the role
Wells Fargo is seeking an Executive Support and Residential Cyber Technology Analyst to join a highly visible team entrusted with providing secure, white-glove technology support to senior leaders. This role combines day-to-day executive technology support with field-based visits to senior leader residences to deploy, remediate, and support approved home-network and cyber protection solutions. The analyst will serve as a trusted technical contact for leaders, their offices, and approved household proxies while coordinating closely with Cybersecurity, Corporate Security / Executive Protection, and third-party providers. This role offers the opportunity to support senior leadership while helping deliver a consistent, secure, and high-touch residential technology experience.
Responsibilities
- Serve as the dedicated white-glove technology and remediation cyber partner for senior executives
- Resolve high-visibility technical issues in real time, with zero tolerance for downtime
- Lead post-incident reviews and brief technology and business leadership on findings
- Build white-glove service standards, runbooks, and executive onboarding playbooks
- Liaise between executive support staff and operations teams to ensure clean escalation and coverage
- Deliver white-glove remediation at the executive's home, office, or while traveling as issues arise
- Maintain the security and compliance of executive endpoints, mobile devices, and home networks
- Execute in-home remediation plans following cyber analysis of an executive's personal environment