Executive Team Leader Service & Engagement - Columbus Area

Pay range: $64,000.00 - $128,000.00. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include:

• Medical, vision, and dental insurance
• Life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

For more details, visit Target Benefits.

About the Role

Working at Target means helping all families discover the joy of everyday life. As a Service & Engagement Executive Team Leader, you will build and lead a team focused on guest experience, service, and engagement. This role provides opportunities to develop leadership skills and gain experience in guest interaction, problem-solving, and business strategy.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations by focusing on decreasing wait time, friendly interactions, and service recovery.
• Drive total store sales and understand your role in sales growth and profitability.
• Anticipate staffing needs, talent plan, and recruit both long-term and short-term.
• Manage leaders to ensure training completion, understanding, and continuous education for front-of-store experiences.
• Engage in consistent and meaningful development conversations with your team.
• Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive team culture.
• Establish a culture of accountability through clear expectations and performance management.
• Use business reporting and guest insights to troubleshoot and address opportunity areas.
• Respond quickly to negative guest experiences by de-escalating situations and ensuring your team feels supported.
• Manage schedules to support peak traffic times, holidays, and weekends.
• Ensure Team Leader schedules support a frictionless experience for all shopping preferences (checklanes, self-checkout, Order Pick-up, Drive Up).
• Champion physical and digital offerings to inform, educate, and promote benefits and features (e.g., Target RedCard and Wallet).
• Keep your team updated on promotions, brand launches, and events.
• Utilize guest survey tools to drive change in key areas impacting guest experience.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Address store needs such as emergencies and regulatory visits.
• Perform all other duties as needed.

Requirements

• 4-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial/quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Access all areas of the building to respond to guest or team member issues.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 15 pounds and occasionally up to 40 pounds.
• Accurately handle cash register operations and transactions.
• Flexible work schedule, including nights, weekends, and holidays; regular attendance is necessary.

Skills

• Knowledge of guest service fundamentals and experience building a guest-first team culture.
• Skills in guest engagement, problem-solving, and resolution.
• Knowledge of retail business fundamentals, including sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies.
• Experience setting and planning department workload to support business priorities and managing a team to deliver service and sales goals.
• Experience managing a team of hourly team members and leaders, and creating Service and Engagement business strategies and goals.
• Skills in recruiting, selecting, and talent management of hourly team members and leaders.