Executive Steward - The Langham, Pasadena

About the role

The Langham Huntington, Pasadena, Los Angeles is a hotel located in Pasadena, California, offering a unique blend of historical charm and modern amenities. It is situated in an upscale residential neighborhood with easy access to various cultural attractions and entertainment options.

Responsibilities

• Select, train, schedule, supervise and counsel all members of the stewarding department in accordance with established standards for safety, productivity and performance.
• Delegate dish and equipment washing and silver polishing activities.
• Responsible for overseeing all stewarding staff.
• Lead and supervise a team of stewards on a duty basis, ensuring an exceptional experience for proactively motivating, coaching, and monitoring the performance of stewards, providing timely feedback and on-the-job training and tips to enhance their efficiency levels.
• Maintain the cleanliness of the back of the house areas, including kitchens, storage areas, dumpsters, loading docks, banquet areas, and ware washing areas.
• Manage the general cleaning schedule to ensure the food service areas meet or exceed health inspection requirements.
• Maintain inventory and coordinate the distribution of all big four items: china, glassware, and silver, conducting visual inspections to ensure cleanliness, storage, and safe transportation.
• Control equipment storage areas and the issuance of equipment for the Food and Beverage Service department, ensuring cleanliness and good operating condition of kitchen equipment.
• Organize and conduct pre-shift and departmental meetings to advise staff of forecasted expectations.
• Perform general/routine cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Assure that ample cleaning supplies and ware wash detergents are on hand, ensuring these costs do not exceed monthly forecast budgets.
• Perform other duties as requested, such as assisting banquet and catering staff and moving supplies and equipment.
• Work within established budgetary guidelines, realize bottom line needs, monitor expenses, and take corrective action.
• Work under high volume and emergency situations, reporting duty as scheduled by direct supervisor according to operating hours.
• Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.

Qualifications

• Thorough knowledge of Food and Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Considerable skill in math and algebraic equations using percentages.
• Ability to walk, stand, and bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and associates.
• Ability to use patience, tact, and diplomacy to defuse anger and collect accurate information to resolve problems.
• Ability to work under pressure and handle stressful situations during busy periods.
• Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
• Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
• Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
• Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster, or more efficiently.
• Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
• Build strong relationships: Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contacts to provide mutual benefit.
• Share information: Provide information so that coworkers, customers, and suppliers understand and can take action.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Knowledge of food and beverage operations and safety standards.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$92,000 - $95,000 annually.

Schedule

Hours may vary based on operational needs.