Executive Resolution Specialist - Home Solutions

Duties and Responsibilities

• Investigate, troubleshoot, and resolve written customer concerns across multiple channels
• Manage multiple issues/cases at one time simultaneously based on workload
• Interact with customers related to written escalated concerns in public and/or social media platforms
• Analyze and take action on the best possible outcome based on potential risk for an amicable resolution
• Identify opportunities for process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective
• Log and track each issue in multiple tracking systems for the purpose of generating reports
• Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
• Draft written correspondence and review with leadership before responding to escalations by assigned due date

Requirements

• Associate’s Degree in Business, Marketing, or equivalent experience
• 2 + years in experience in business analysis, research, or related fields
• 2 + years in experience in business writing
• 2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience
• ACA (Accredited Claims Adjuster’s license) License must be acquired and maintained to be part of this team

Other Skills/Experience

• Bilingual (Spanish/English)
• Understanding of client contracts, operations, company products & services

Pay

Pay Range: $20.96 - $34.59

Schedule

Shift: 10:00 AM to 7:00 PM CST (11:00 AM to 8:00 PM EST)

Mandatory Saturday shift after training, with one day off during the week.

Culture

Helping People Thrive in a Connected World

About the Role

We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priorities of good customer service and research.

Benefits

See benefits details here.

Skills

Strong written and verbal communication skills

Strong analytical & problem-solving skills

Strong customer service skills

Proven ability to make sound judgments in resolving customer issues and provide corporate level customer service

Strong organization skills and time management skills

Qualifications

Passionate about service

Able to innovate in practical ways

Willingness to take chances

Assurant Overview

A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.