Executive Property Manager

About the role

The Executive Property Manager is responsible for the management and operations of the historic and award-winning Crosstown Concourse in midtown Memphis, TN. The main objective is to provide concierge-level service to optimize performance, maximize value, and further the health, harmony, and sustainability of the Crosstown Concourse vertical urban village.

Responsibilities

• Provide strategic management and leadership for all aspects of Crosstown Concourse operations, including management and maintenance staff, environmental services, and security team.
• Think proactively about how to improve operations and building efficiency.
• Maintain regular, positive and effective tenant and key stakeholder communications, and act as the primary point of contact for those relationships as it relates to all aspects of the facility and site.
• Address tenant needs and concerns promptly, understanding the unique requirements of non-profit, commercial and retail operations.
• Work collaboratively with all management team members, including department heads in events/programming, marketing/communications, security, residential management,
• Develop operating and capital budgets, track variances, proactively address financial risks, oversee the completion of CAM reconciliations, and ensure smooth recovery process.
• Identify, train, and mentor key operational team members as needed.
• Work closely with Senior Property Manager to act as managing partner and back-up as necessary.
• Manage and negotiate vendor contracts with clear performance expectations.
• Maintain comprehensive annual inspection process for Crosstown utilizing industry best practices. Drive preventive maintenance rigor and inspection.
• Identify inefficiencies and implement measurable improvements.
• Manage and coordinate with Crosstown building ownership, the Crosstown Redevelopment Cooperative Association, and Commercial Advisors' accounting team to ensure total contract compliance, including preparation of accurate and timely reporting and forecasting.

Requirements

Qualifications include:

• Bachelor's degree in a related field.
• Minimum of 10 years of property management experience, preferably in a mixed-use environment.
• Proven ability to manage and lead teams.
• Experience with budgeting, financial analysis, and risk management.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of property management software and systems.