Executive Office Manager

Almstead Tree and Shrub Care is a second-generation, family-owned arboriculture firm that has been offering environmentally conscious services the NY, NJ, and CT tri-state area since 1964. We are a TCIA accredited company that values our employee's professional aspirations, career development, safety and quality of life. Job Description The Executive Office Manager will provide general management of the New Rochelle office, and administrative support to a high-volume sales team. Responsibilities Train and supervise administrative staffCreate detailed in-depth client specific proposals in conjunction with the sales arboristsHandle information requests and e-mail correspondence, arrange conference calls, and schedule meetingsCustomer service/inside sales: heavy phone work including outbound sales calls, lead generation, customer service support, and scheduling appointmentsKey account follow-up, accounts receivable follow-up, and collection callsConduct biweekly A/R meetings and assist with collections processMaintaining multiple sales calendars, creating work orders, daily debriefingAdministration of customer database and files, payment processingAct as main point of contact between ownership and administrative staffConduct weekly administrative staff meetings to determine allocation of resourcesConduct periodic performance reviews of administrative staffGather payroll information weekly for submittal to the Accounting departmentCoordinate work to be scheduled for clients including notification and appointment schedulingEnforce company policy and standards for customer service throughout the officeOversight of Plant Health Care department and backup to scheduling and daily client notifications; including running and review of reports; work order printing; contract approvals as needed; prepay processing as neededCoordinate daily meetings with CEO to provide office update, relay customer concerns, close out daily billing, and review unapproved proposalsPrepare monthly account invoicing and budgets for select commercial, municipal, and educational clientsPrepare Daily/Weekly billing details for Central Park Contracts (including logs)Assist in the renewal of all applicable company licensesMaintain office supply inventory and oversee purchasingAssist with end of month close, as neededProvide additional administrative support to arborists and general office supportComplete all tasks accurately and efficientlyOther duties as assigned Requirements Minimum 5 years' experience in office management supervising a staff of 5 or moreService industry experience preferredPrior experience creating proposals, reports and/or presentations requiredExperience dealing with high-volume clientele, and providing exceptional customer serviceExperience with inbound and outbound phone workExperience in arboriculture or landscaping services preferredEligible to work in the United States Skills/ Abilities Proficient in Microsoft Office Education/Training A degree in Business, Business Management, English, Communications, Literature, Journalism, or a related field, typically requiring two to four years of study Benefits We offer a competitive compensation package, $80,000 - $100,000 per year, medical and dental plans with employer contribution, 401K retirement savings plan, paid time off, and more! Almstead Tree & Shrub Care Company, LLC provides equal employment opportunities to all employees and applicants for employment. Almstead Tree and Shrub Care Co. is an Equal Opportunity Employer