Executive Housekeeper, The Village Lodge

About the role

Leads the Housekeeping department to deliver exceptional cleanliness and service standards, while managing departmental budgets, training and developing staff, and ensuring compliance with health, safety, and brand standards.

Collaborates across departments to enhance the overall guest experience and maintain a positive, efficient workplace culture.

In alignment with our core values-Empowerment, Authenticity, Collaboration, and Purpose, this role fosters an environment where team members are trusted to take ownership of their work, bring their authentic selves to the job, work together across all levels of the organization, and stay grounded in the shared purpose of creating outstanding experiences for every guest and homeowner.

Responsibilities

• Delivers exceptional cleanliness and service standards
• Manages departmental budgets
• Trains and develops staff
• Ensures compliance with health, safety, and brand standards
• Collaborates across departments to enhance the overall guest experience
• Maintain a positive, efficient workplace culture

Requirements

• College degree in Hospitality Management, Business Administration, or related field (preferred)
• Minimum of 2 years' experience in hotel leadership role of at least 15 employees
• Demonstrated success in training, developing, and retaining a large, diverse workforce
• Prioritizes improving guest satisfaction scores, operational efficiency, and cost controls
• Strong work ethic and integrity
• Ability to effectively communicate with guests, employees, and management
• Ability to perform under pressure and with deadlines
• Ability to solve problems using common sense and hotel policy
• Advanced computer literacy (property management systems, scheduling software, inventory control, Word, Excel and Outlook)
• California State Driver's License (required)
• New residents from outside California must obtain a California driver's license within 10 days of establishing residency
• Bilingual English/Spanish (preferred)
• Advanced knowledge of OSHA safety regulations and infection control (preferred)
• Proven ability to lead large, diverse teams and manage change effectively
• In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures
• Strong financial judgement, including budgeting, labor forecasting, and cost control
• Skil in inspections, quality control, and ensuring compliance with brand/service standards
• Conflict resolution and employee relations experience, including performance management
• Knowledge of emergency procedures, risk management, and crisis response

Qualifications

• College degree in Hospitality Management, Business Administration, or related field (preferred)
• Minimum of 2 years' experience in hotel leadership role of at least 15 employees
• Demonstrated success in training, developing, and retaining a large, diverse workforce
• Prioritizes improving guest satisfaction scores, operational efficiency, and cost controls
• Strong work ethic and integrity
• Ability to effectively communicate with guests, employees, and management
• Ability to perform under pressure and with deadlines
• Ability to solve problems using common sense and hotel policy
• Advanced computer literacy (property management systems, scheduling software, inventory control, Word, Excel and Outlook)
• California State Driver's License (required)
• New residents from outside California must obtain a California driver's license within 10 days of establishing residency
• Bilingual English/Spanish (preferred)
• Advanced knowledge of OSHA safety regulations and infection control (preferred)
• Proven ability to lead large, diverse teams and manage change effectively
• In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures
• Strong financial judgement, including budgeting, labor forecasting, and cost control
• Skill in inspections, quality control, and ensuring compliance with brand/service standards
• Conflict resolution and employee relations experience, including performance management
• Knowledge of emergency procedures, risk management, and crisis response

Skills

• Leadership skills
• Training and development skills
• Financial management skills
• Communication skills
• Problem-solving skills
• Computer literacy
• OSHA safety regulations
• Housekeeping operations knowledge
• Quality control skills
• Emergency procedures knowledge

Benefits

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

Pay

$70,304.00 - $73,732.50 per year

Schedule

Year Round

Benefits

• Free season pass for skiing at all Alterra Resorts
• Discounts on ski/snowboarding lessons, equipment rental, retail, and food
• 401k with company match

Company Information

• Mammoth Mountain is an equal opportunity employer