Executive Housekeeper

About the role

The Executive Housekeeper position at Hilton Garden Inn Detroit Downtown plays a crucial role in maintaining the hotel's appearance and cleanliness standards. This role ensures guests feel welcomed and rejuvenated, providing a true home away from home experience.

Responsibilities

• Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
• Provide staffing, training, counseling, and performance reviews for housekeeping department.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.
• Manage finances of housekeeping and laundry operations including budget and inventory controls.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees, and ensuring proper labeling of hazardous supplies in accordance with hotel Hazcom program.
• Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
• Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of rehab projects.
• Supervise the operation of linen, uniform, supply and storage rooms.
• Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
• Document needs of the department to furnish management with budget requests.
• Manage, monitor and make adjustments in order to comply with energy conservation program management.
• Monitor issuance of keys and maintain inventory.
• Perform other related duties as assigned.

Requirements

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Knowledge of hotel corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Basic mathematical skills to prepare moderately complex calculations for financial reporting.
• Supervisory skills to manage entire housekeeping operation.
• Ability to deal effectively with employees, vendors, contractors.
• Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
• Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
• Ability to access and accurately input information using a moderately complex computer system.

Qualifications

• College degree preferred.
• Ability to obtain any government required licenses or certificates.
• Minimum three years supervisory experience in hotel industry.
• Previous hotel experience in rooms division preferably in hotels.
• Additional language ability preferred.