Executive Housekeeper

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

About the role

This role oversees the overall leadership and execution of housekeeping operations across private residences, cottages, cabins, townhomes, and managed association properties. Responsibilities include staffing, vendor management, budgeting, quality control, and homeowner services while ensuring high standards of cleanliness and guest satisfaction.

Location: EWH – Old Greenwood
Status: Full-Time (includes evenings, weekends, holidays)

Responsibilities

Staff Management

• Recruit, hire, train, and terminate housekeeping staff
• Manage employee relations, performance reviews, and disciplinary actions
• Oversee payroll, timesheets, scheduling, and overtime control
• Supervise in-house staff, HOA teams, and third-party vendors
• Maintain HR documentation and compliance
• Manage uniforms and supplies
• Continuously improve procedures, efficiency, and cost control

Residential Housekeeping Operations

• Develop and maintain cleaning standards and procedures
• Train lead and line staff on daily and deep-clean processes
• Schedule and oversee deep clean programs and vendor services
• Create daily schedules and weekly forecasts
• Conduct quality inspections and ensure service standards
• Manage owner requests and work orders through IQWare
• Approve vendor invoices and track billing
• Coordinate with Concierge and Owner Services teams
• Manage supplies, linens, and housekeeping inventory

Association (HOA) Housekeeping

• Supervise cleaning of shared/common areas
• Schedule daily services and arrival preparation
• Create staff schedules two weeks in advance
• Assign daily work based on budget considerations
• Conduct regular inspections of common areas
• Manage inventory and ordering for association properties

Inventory Control

• Maintain accurate inventory records
• Order supplies and manage purchase orders
• Track missing or damaged items and coordinate replacements
• Conduct monthly inventory audits
• Bill owners/guests for damages or materials where applicable
• Coordinate warranties and vendor returns

Homeowner Services

• Assist with monthly owner statements and billing inquiries
• Respond to homeowner questions and resolve issues
• Coordinate linen and houseware installations
• Support guest and owner arrivals when needed

Additional Duties

• Participate in special projects and cross-functional support as needed
• Assist other departments during peak operational demands

Core Service Standards

• Maintain professionalism, appearance, and positive attitude
• Deliver exceptional guest service (greeting, engagement, follow-through)
• Take ownership of guest and owner concerns
• Demonstrate knowledge of the property and local area

Requirements

• High School Diploma or GED required
• Strong organizational and communication skills
• Experience with computer systems and administrative tools
• Ability to multitask and perform under pressure
• Self-motivated with strong attention to detail

Benefits

• Health Insurance – Choose from three plans
• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Pay

$75k to $90K DOE