Executive Healthcare Liaison-Orlando-Executive Health Program

Position Summary

One of the largest primary care providers (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services. With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments.

Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Responsibilities

• Serves as the primary liaison for executive patients, VIP clients, and referring providers to coordinate personalized, high-quality care experiences.
• Works closely with physicians, clinical teams, and administrative staff to ensure timely access to care and resolve complex issues.
• Acts as a representative of executive leadership to reinforce organizational values, improve service delivery, and support communication efforts.
• Proactively identifies opportunities to enhance patient experience and satisfaction for high-profile populations.
• Participates in business development, strategic planning, and community engagement initiatives that align with the organization’s goals.
• Maintains strict confidentiality and professionalism in all interactions and ensures compliance with HIPAA and healthcare regulations.
• Mainterservice metrics, patient feedback, and trends to inform process improvement efforts.
• Collaborates routinely with Orlando Health Cardiology and other specialty teams.

Qualifications

• Bachelor’s degree is required. Preferred fields of study include healthcare, business, communications, or a related field.
• High school diploma or equivalent and four (4) years of directly related work experience may substitute for the bachelor’s degree (in addition to the requirements listed in the experience section).