Executive Director, Public Sector Information Security & Compliance Officer

About the role

TTEC is a global leader in customer experience, engagement, and growth solutions. Our Public Sector Security & Compliance team supports federal, state, and regulated industry programs by ensuring adherence to cybersecurity frameworks and regulatory requirements across cloud and enterprise environments.

Responsibilities

• Provide executive leadership and strategic direction for Public Sector information security and compliance programs.
• Oversee compliance with FedRAMP, NIST 800-53, CMMC, ARC-AMPE (Health Benefit Exchanges), and other federal/state regulatory frameworks.
• Lead and manage direct reports including Information Security Advisors and Technical Security Engineers.
• Drive risk management strategy including assessments, mitigation planning, and reporting to executive leadership.
• Ensure continuous monitoring, authorization, and recertification activities for regulated environments.
• Serve as executive liaison with internal stakeholders, auditors, regulatory bodies, and clients.
• Oversee contract security requirements including SOWs, MSAs, and client agreements to ensure compliance obligations are met.
• Lead incident response coordination and ensure alignment with enterprise security operations and resiliency teams.
• Establish governance processes for Significant Change Requests (SCR), POA&M management, and audit readiness.
• Support business growth by aligning compliance initiatives with revenue-generating programs in public sector and tolling industries.

Requirements

• 10+ years of experience in information security, compliance, or risk management.
• 5+ years of leadership experience managing security and compliance teams.
• Deep expertise in FedRAMP, NIST 800-53, CMMC, and government regulatory frameworks.
• Experience supporting Health Benefit Exchanges (ARC-AMPE) and/or regulated industries such as tolling.
• Strong understanding of cloud security, continuous monitoring, and authorization processes.
• Proven ability to engage with executive stakeholders and influence business decisions.

Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, or related field (Master’s preferred).
• Relevant certifications such as CISSP, CISM, CISA, or CGRC.
• Strong communication, leadership, and strategic planning capabilities.

Skills

• Strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities.
• Knowledge of regulatory compliance and security frameworks.
• Experience with cloud security and continuous monitoring.

Benefits

• Supportive of your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Paid time off (PTO) and wellness and healthcare benefits.
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.

Contact

To learn more about TTEC and apply for this position, visit https://www.ttecjobs.com/en/us-.