Executive Director of Licensing Services

About the role

The New York City Taxi and Limousine Commission (TLC) regulates for‑hire transportation in New York City, including taxis, street hail liveries, high‑volume for‑hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles. The agency oversees a transportation system that moves nearly 1 million riders daily. The Licensing and Standards Division is seeking an experienced Executive Director to oversee the Division’s application processing teams (Driver Licensing, Vehicle Licensing, Base/Business Licensing), the Fitness Review Unit (background investigations), and the Quality Assurance/Compliance Unit. Work Location: Long Island City, NY.

Responsibilities

• Create plans for efficiency and identify and implement improvement projects
• Find and recommend processes to be automated and provide assistance and guidance
• Establish performance standards
• Train, mentor, and coach staff and supervisors
• Track performance evaluations
• Review and respond to high‑priority correspondence
• Facilitate collaborative meetings
• Conduct presentations
• Attend and present at Commission hearings
• Assist with creating SOPs
• Coordinate with sister agencies and departments on best practices

Requirements

Minimum qualifications: A master’s degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree from an accredited law school; and two years of satisfactory full‑time professional experience in one or a combination of the following areas: budget administration, accounting, economic or financial administration, fiscal or economic research; management or methods analysis, operations research, organizational research or program evaluation; personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity, supervising staff performing professional work in the areas described above. Alternative pathways are also accepted: a baccalaureate degree plus four years of professional experience (including the 18 months of executive/supervisory experience); an associate degree or 60 semester credits plus six years of professional experience (including the 18 months of executive/supervisory experience); a four‑year high school diploma or equivalent plus eight years of professional experience (including the 18 months of executive/supervisory experience); or any combination of education and/or experience equivalent to the above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described above, including the 18 months of executive, managerial, administrative, or supervisory experience.

Residency requirement: New York City residency is generally required within 90 days of appointment; City employees with two continuous years of service may be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

55‑a Program: This position is open to qualified persons with a disability who are eligible for the 55‑a Program; indicate interest at the top of your resume and cover letter.

Qualifications

Preferred skills: Strong interpersonal and teamwork skills; ability to adapt to a fluid work environment and changing needs and priorities; effective and clear oral and written communication skills.

Skills

Experience with data analysis and reporting; project management experience; knowledge of process improvement methodologies; strong computer and technical skills, including but not limited to Microsoft Word, Excel, Access, and Outlook.

Pay

$98,140.00 – $112,000.00