Executive Director of Advancement Operations

Primary Responsibilities

• Guide the operational and strategic direction of advancement services to ensure best practices in data management, gift processing, and reporting using Blackbaud’s Raiser’s Edge and other software programs.
• Oversee the development and maintenance of advancement systems and data analytics to support fundraising strategies and decision-making.
• Develop and implement operational frameworks and best practices for scalability and growth in fundraising.
• Work with the Mission Advancement department and OCY team to establish short- and long-term priorities for all advancement operations, coordinate strategies, and support new data and technology initiatives.
• Develop, implement, and maintain advancement operational policies, procedures and resources, including process documentation, prospect management, fundraising and records management policies, strategic plans, proposal templates and more.
• Develop and implement a prospect research strategy to identify and qualify donor prospects.
• Provide insight for fundraising goal setting based on advancement metrics and analysis.
• Collaborate with the Mission Advancement team to develop Annual Campaign and marketing strategies that will result in increased philanthropic revenue.
• Supervise the gift processing staff, ensuring efficient and accurate documentation and acknowledgment of donations.
• Ensure alignment between advancement services and finance in reconciliation of donations and through accurate financial reporting.
• Ensure compliance with fundraising policies, goals and procedures.
• Develop and implement data quality standards and internal controls to maintain the integrity and security of all advancement data.
• Serve as a representative of the Advancement Department in meetings across the Association as needed (department meetings, organizational committees, staff meetings, etc…).

Requirements

• Bachelor’s Degree and a minimum of 5+ years of direct experience in Advancement Operations.
• Demonstrated successful management of an Advancement Operations program.
• Strong communication skills (written and verbal), including the ability to work within groups and to present on occasion.
• Ability to work collaboratively within a complex and fast-paced team environment.
• Working Knowledge of Microsoft Office.
• Strong proficiency in Blackbaud’s Raiser’s Edge or similar CRM system.
• Working knowledge of Classy/GoFundMe online donation portal and GiveSmart, or similar fundraising platforms.
• Valid Driver’s License necessary and ability to drive both day and night.
• Must be available to work occasional nights and weekend as business functions demand.
• Attention to detail and strong problem-solving skills.
• Understanding of IRS charitable giving rules and regulations, Donor Bill of Rights, and generally acceptable best practices in fundraising operations.
• Self-motivated, enthusiastic and a professional demeanor.
• Strong supervisory skills.