Executive Director Lab Services, North Division

About the role

The Executive Director, Laboratory Services, North Division (Western WA and Alaska) serves as the key administrative leader in the division, with direct oversight of multiple laboratories and accountability to integrate acute and ambulatory laboratory operations in support of Providence patients across the continuum of care. This position works in close collaboration with system and division organizational leadership in developing and implementing laboratory performance improvement.

Responsibilities

• Coordinate with the System Lab Leader to lead planning and implementation activities for transformation of Laboratory Services within the division
• Implement and lead laboratory governance and operational models that support transformation to a cost- and quality-competitive structure
• Collaborate with senior leadership in long-range health system strategic planning to promote excellence, maximize system integration, improve patient care experience, and enhance the value proposition of delivered services
• Provide operational leadership and accountability for overall finance and operations of Laboratory Services
• Improve process efficiencies compared against industry best practices to improve quality of care, customer service, and patient satisfaction
• Implement practices to achieve productivity and efficiency consistent with Division and System goals
• Establish organizational structures and management systems to achieve strategic and tactical goals for delivery of Laboratory Services
• Direct Laboratory Services in alignment with system lab strategy, clinical guidelines, utilization trends, cost efficiency, and payer reimbursement
• Develop and implement integration and growth strategies consistent with system laboratory strategy, including quality, fiscal management, compliance, reimbursement, and physician support
• Foster structures and programs necessary to maintain and continuously improve delivery of Laboratory Services across the regional delivery system
• Ensure System Lab and Clinical Programs’ short- and long-term strategic plans for Laboratory Services are fully implemented
• Recommend and pursue administrative and process simplification designed to reduce waste, rework, and redundancy at the regional level
• Work closely with Regional IT to achieve goals consistent with System Laboratory and IT strategies
• Collaborate with Division CMO and physician leadership to develop and strengthen relationships in alignment with system strategies around laboratory clinical initiatives
• Ensure a high level of service and support to physicians and clinicians by understanding medical staff priorities and designing services to meet needs
• Work collaboratively with medical and clinical staff to provide an operational environment that supports clinical decision-making and quality outcomes
• Regularly report to division dyad partner and System Lab Leader on key financial indicators related to laboratory strategy, including performance plans and gap reduction
• In collaboration with Division Finance, oversee financial and capital needs for Laboratory Services and administer capital budgets aligned with system strategy
• Achieve adherence to laboratory KPI targets and financial performance forecasts
• Implement workforce changes as required by System Lab strategy in collaboration with Human Resources
• Lead within a matrixed environment with multiple competing priorities
• Act as a change advocate aligned with system laboratory strategy and transformation initiatives
• Actively support and incorporate mission and core values into daily leadership activities

Qualifications

• Bachelor’s Degree in Science (preferably Laboratory Science or related field)
• Master’s Degree in Business Administration, Public Health, Health Administration, or related field (preferred)
• 10 or more years of experience as a proven leader (P&L accountability) within a fast-paced, complex, and matrixed environment such as a large integrated health system or a commercial laboratory, with generalist laboratory oversight (all departments)
• 3 years of experience at a multi-campus or multi-laboratory location with full oversight
• 3 years of experience working in changing environments where flexibility and comfort with ambiguity have produced significant results
• 3 years of experience in Quality, Regulatory, and Compliance areas (preferred)
• Demonstrated success working in an organization with strong regulatory oversight
• Demonstrated ability to make data-driven, high-impact decisions
• Demonstrated ability to navigate political, regulatory, and economic challenges
• Systems thinker with long-term planning experience
• Demonstrated ability to conceptualize and implement new service delivery models
• Proven and exceptionally strong business and financial management and budget development skills
• Demonstrated leadership ability, communication, and interpersonal skills necessary to interact effectively with physicians, management, staff, external agencies/customers, and community members
• Results-oriented, data-driven, with a focus on action and outcomes and an ability to gain consensus where appropriate
• Ability to work under pressure, remain flexible with competing priorities, and execute effectively